Deputy Business Analyst

1 day ago

Hà Nội, Vietnam Collaboration Betters the World Full time

**Overview**:
**About the Company**
- CBTW is a global independent tech consultancy group. With a team of more than 3,000 talented tech specialists on the ground in over 35 cities across Europe, the USA, Asia, Australia and Africa, we serve clients of all sizes. We believe collaboration betters our world. Our unique open ecosystem model allows us to deliver end-to-end tech solutions.

**About Our Partner**
- An all-in-one workforce management platform that simplifies employee scheduling, time tracking, task management, and team communication. Since 2008, the platform has supported over 500 million shifts across 100+ countries and 245 industries. Recognized by Forbes Advisor as the Best Overall Employee Scheduling Software and Best Employee Time Tracking App for Labor Law Compliance. Also awarded TrustRadius Top Rated for Best Rated Software, Best Value for Price, and Best Feature Set.

**Qualifications**:

- More than 3 years experience in a Business Analyst or HR Systems role, ideally within a fast-paced, tech-driven environment.
- Tools Exposure: Familiarity with one or more HR systems
- Analytical Skills: Comfortable working with HR data and translating it into actionable insights.
- Documentation: Experience writing user stories, process documents, and business requirements.
- Communication: Strong interpersonal and stakeholder management skills.
- Technical Basics: Working knowledge of tools like Postman, Excel/Google Sheets, and basic understanding of APIs or integrations is a plus.
- Fluent English communication is a must to work with oversea team on a daily basic

**Responsibilities**:
**HR Tech Stack & Systems Support**:

- Support day-to-day operations of HR systems including Rippling (HRIS), Lattice (performance management), and Lever (ATS).
- Collaborate with internal stakeholders to gather and refine system requirements.
- Coordinate minor system updates, configuration changes, and user access management.
- Troubleshoot and resolve issues related to data, integrations, or workflows with support from vendors or IT when needed.

**Business Analysis & Process Improvement**:

- Translate business needs into clear documentation, user stories, and workflows.
- Support the implementation of new features and enhancements across HR platforms.
- Assist in process mapping and identifying opportunities to streamline HR operations.

**Data & Reporting**:

- Ensure HR data integrity across systems and provide timely updates as needed.
- Generate regular and ad-hoc reports on metrics such as headcount, performance trends, and recruitment data.
- Support HR leadership with basic dashboards and visual reports for decision-making.

**Project Coordination**:

- Help manage small to mid-scale HRIS-related projects or initiatives.
- Track milestones, maintain documentation, and keep stakeholders informed of progress.

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