Customer and Store Experience Associate
1 week ago
Execute and manage perfect store on-line experience for assigned brands across various platforms.
Work closely with internal stakeholders to ensure fit-for-use e-tail content and online assets to create high impact store experience.
Support Digital Brand Manager in executing and managing perfect store on-line experience for assigned brands across various ecommerce platforms, website, and social media accounts.
Ensure freshness of content across all online channels to ensure high customer engagement
Manage and maintain consistent online brand experience across different platforms.
Analyze online customer behavior to ensure customer experience determines store design choices.
Supports Digital Brand Manager in assessing platform promo and campaign effectiveness to ensure continuous improvement.
Manage all consumer communication across ecommerce platform and social media.
Identify and assess customers’ needs to achieve satisfaction and product conversion.
Build sustainable relationships and trust with customer accounts through open and interactive communication.
Responds promptly to customer inquiries, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
Knows our products inside and out so that you can answer questions.
Communicates and coordinates with internal team as necessary.
Ensure customer satisfaction and provide professional customer support.
Bachelor’s degree
Exceptional verbal and written communication skills
Ability to collect, track, and analyze multiple data sets
Attention to detail
Basic Photoshop & copywriting skills
Ability to build rapport and collaborate with others within the company and externally
-
Store Operation Associate
3 days ago
Ho Chi Minh City, Vietnam Công Ty TNHH Airr Labs (Việt Nam) Full time**Mô tả công việc**: (Mức lương: Thỏa thuận) - Execute and manage perfect store on-line experience for assigned brands across various platforms. - Work closely with internal stakeholders to ensure fit-for-use e-tail content and online assets to create high impact store experience. - Support Digital Brand Manager in executing and managing...
-
Senior Associate, Customer Marketing
3 days ago
Ho Chi Minh City, Vietnam SC Johnson Full time**Mô tả công việc**: (Mức lương: Thỏa thuận) As the Senior Associate, Customer Marketing, you are responsible for customer marketing activities across all assigned brands, segments, or projects of the local market. Your activities include promotion co-packing management, point of sales materials (POSM) Management, product, and third-party...
-
Customer Experience Associate
4 days ago
Ho Chi Minh City, Vietnam Shopee Full timeDepartmentOperations- LevelExperienced (Individual Contributor)- LocationVietnam - Ho Chi Minh CityThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region...
-
Head of Store Marketing
4 weeks ago
Ho Chi Minh City, Vietnam PERSOLKELLY Vietnam Full time10+ years of experience in Store marketing or related roles in multi-unit Retail, Food & Beverage industry, with an emphasis on coffee and tea. - Marketing campaign and promotions development. - Experience in developing In-store plans, Local Store Marketing playbooks, driving the development and execution of BTL marketing activities. Brief summary of job...
-
Store Manager
4 weeks ago
Ho Chi Minh City, Vietnam Công ty Cổ phần Sữa Việt Nam Full time**Mô tả công việc**: (Mức lương: Thỏa thuận)Main Responsibilities - Responsible for implementing and completing sales targets of store - Proficient in product knowledge and provide guidance to sales staff and support staff at the store - Ensure compliance with full, correct and timely implementation of promotions to consumers - Ensure the...
-
Senior Customer Experience Executive
2 days ago
Thành phố Hồ Chí Minh, Vietnam PNJ Full time**NƠI LÀM VIỆC**: - Hồ Chí Minh **CẤP BẬC**: - Nhân viên **HÌNH THỨC**: - Nhân viên chính thức **BẰNG CẤP**: - Đại học **KINH NGHIỆM**: - 5 - 6 Năm **MỨC LƯƠNG**: - Lương thỏa thuận **NGÀNH NGHỀ**: - Bán lẻ / Bán sỉ, Dịch vụ khách hàng **HẠN CHÓT NHẬN HỒ SƠ**: -...
-
Customer Service Associate
1 week ago
Ho Chi Minh City, Vietnam lalamove Full timeLalamove is disrupting the logistics industry by connecting customers and drivers directly through our technology. We offer customers a lightning fast and convenient way to book delivery and moving services whether they are at their home, at work or on the go. People talk about O2O, we live it! Currently, Lalamove is a leading global on-demand delivery...
-
Associate Laboratory Manager
4 weeks ago
Ho Chi Minh City, Vietnam Công ty TNHH Lab Group International Việt Nam Full time**Mô tả công việc**: (Mức lương: Thỏa thuận) - Oversee routine implementation of the practical laboratory testing protocols, innovations, checking weekly quality control checks from respective section heads, monitoring of all instruments for proper working, on board kits, stored reagents, control material and supply of all the said materials...
-
Sony Store Supervisor
4 weeks ago
Ho Chi Minh City, Vietnam Sony Electronics Full timeWe look for the risk-takers, the collaborators, the inspired and the inspirational. We want the people who are brave enough to work at the cutting edge and create solutions that will enrich and improve the lives of people across the globe. So, if you want to make the world say wow, let's talk.Summary: - The supervisor’s role is to support the store...
-
Customer Experience Document Specialist
2 weeks ago
Ho Chi Minh City, Vietnam ApplyBoard Full timeThe Opportunity: We are looking for an experienced and creative Academic Application Coordinator to join our growing Customer Experience Team and take our company and platform to the next level! What you'll be doing everyday: - Review student documents to ensure student eligibility for consideration across diverse educational backgrounds - Work across...
-
Merchandise Specialist
7 days ago
Ho Chi Minh City, Vietnam Samsung Electronics Full timePosition Summary 1. Set and implement in-store strategy in link to product and marketing strategies. 2. Increase the in-store purchase rate through differentiated in-store display and customer experience solutions. 3. Carry out in-store total solution consulting and improvement efforts for retail store conditions. Role and Responsibilities 1. [in-store...
-
Key Account Executive
3 weeks ago
Ho Chi Minh City, Vietnam Daikin Việt Nam Full time**Phúc Lợi**: - Bảo hiểm - Du Lịch - Phụ cấp - Thưởng - Chăm sóc sức khỏe - Đào tạo - Tăng lương - Phụ cấp thâm niên - Chế độ nghỉ phép **Mô Tả Công Việc**: - Approach and build relationship with Chain Stores customers (Convenience stores, F&B, Fashion, Banks,...) - Looking for new inquiry about HVAC from...
-
E-stores Leader
4 weeks ago
Ho Chi Minh City, Vietnam Le&Associates Full time**Working time**:Monday to Saturday - Office hours **Work location**:156 Nguyen Luong Bang Street, Tan Phu Ward, District 7, HCM **Responsibilities**: **Merchandising** **E-Merchandising**:Create or customize themematic Campaigns for important sale events and monthly campaign. Work & collaboration with key stakeholders to ensure visibility execution on...
-
Store Manager
4 weeks ago
Thành phố Hồ Chí Minh, Vietnam Công Ty TNHH Mw Mother And Baby Việt Nam Full time**Mô tả công việc**: (Mức lương: 20 - 36 triệu VNĐ) Mô tả Công việc To ensure the delivery of exceptional operational and commercial standards throughout store. Để đảm bảo cung cấp các tiêu chuẩn hoạt động và thương mại đặc biệt trong toàn bộ cửa hàng. To ensure compliance in all areas of operational...
-
Assistant Store Manager
1 week ago
Ho Chi Minh City, Vietnam NavigosSearch Full time**What We Can Offer**: - Bonus Product/Commercial/Visual Ensure shop floor layout and new lines are merchandised according to/follow the Company guidelines/ operational policies and procedures. Maintains shop display and environment with company set standard of daily operation Drive and support day-to-day operational performance/store operating...
-
Customer Experience Manager
2 weeks ago
Ho Chi Minh City, Vietnam GHN Express Full time**About GHN**: GiaoHangNhanh (GHN) is a pioneering e-logistics startup specializing in last-mile delivery for e-commerce. Since its establishment in 2012, GHN has played a pivotal role in transforming Vietnam's e-commerce market by seamlessly connecting traditional retail with online businesses through cutting-edge technology and an extensive logistics...
-
Customer Support Associate
4 weeks ago
Thành phố Hồ Chí Minh, Vietnam Công Ty Thương Mại Điện Tử PATI Group Full time**Job summary** We are looking for an individual with a background in **customer service within E-commerce / Dropshipping / POD / DTC industry**. As our Customer Support Associate, you will handle customer issues and ensuring orders are processed efficiently and accurately to deliver excellent experiences for our customers. **Essential Roles and...
-
Customer Support Associate
1 day ago
Thành phố Hồ Chí Minh, Vietnam Công Ty Thương Mại Điện Tử PATI Group Full time**Job summary** We are looking for an individual with a background in **customer service within E-commerce / Dropshipping / POD / DTC industry**. As our Customer Support Associate, you will handle customer issues and ensuring orders are processed efficiently and accurately to deliver excellent experiences for our customers. **Essential Roles and...
-
Merchandising Display Specialist
5 days ago
Thành phố Hồ Chí Minh, Vietnam Samsung Electronics Full timePosition Summary 1. Set and implement in-store strategy in link to product and marketing strategies. 2. Increase the in-store purchase rate through differentiated in-store display and customer experience solutions. 3. Carry out in-store total solution consulting and improvement efforts for retail store conditions. Role and Responsibilities 1. Overall...
-
Merchandise Assistant Manager
7 days ago
Ho Chi Minh City, Vietnam Samsung Electronics Full timePosition Summary 1. Set and implement in-store strategy in link to product and marketing strategies. 2. Increase the in-store purchase rate through differentiated in-store display and customer experience solutions. 3. Carry out in-store total solution consulting and improvement efforts for retail store conditions. 4. Vendor management with best quality...