[an412 - Hanoi] Operation Manager

2 weeks ago

Hà Nội, Vietnam Gata Global Full time

**About Company**

Providing logistics solutions with global standards & accompanying customers to build sustainable value chains. We will constantly innovate to provide comprehensive, reliable and efficient services.

We are committed to building sustainable relationships with customers, staff and partners based on trust, respect and transparency.

**Responsibilities**
- Develop and implement short-term and long-term strategies and plans for CS & Pricing department to improve
- Manage overall customer service operation, service quality and management resources of customer relation
- In charge of getting prices from shipping lines and domestic suppliers.Research the market and evaluate the advantages of shipping lines, airlines, international agents and purpose
- Propose to BOD about the working plan, development methods, product strategy building.
- Maintain and expand relationships with customers & shipping lines/agents/suppliers, airlines, coleaders.
- Guide & offer solutions to support CS & Pricing staff to give feedback to customers/shipping lines/agents/sup
- Control and improve service quality by bringing service evaluation criteria.
- Implement quarterly service evaluations for customers.
- Research and training plan for new products: study how to handle, general concepts of new products.
- Build and develop the CS & Pricing process. Implement periodical evaluation of CS & Pricing processes and con
- Develop goals and KPIs for the CS & Pricing Department.

**Requirements**:
1. Education:

- Graduated from universities majoring in international trade, economics, maritime or other related majors.
- Good knowledge of logistics or companies specializing in forwarder, transportation laws and regulations.
- Good knowledge and experience of forwarding (sea freight, air freight), import-export, transportation, custo

2. Working Experience:

- 2 - 3 years of experience or more in the position of CS & Pricing manager in the forwarding or import-expo
- Priority is given to strong experience of US route both sea and air.
- Fluent in English.

3. Professional Skills:

- Good pricing skills with profit-oriented mind.
- Excellent customer service skills with a customer-oriented mind.
- Good communication and interpersonal skills.
- Innovative & creative mindset to achieve better efficiency.
- Strong problem-solving skills.
- Good analysis and synthesis skills.
- Good negotiation and persuasion skills.
- Ability to work independently and under high pressure.

**PRIORITIZE**
- Chinese is a plus

**Benefits**
- Receive a 13th month salary
- Get a Health Insurance package upon becoming a full-time employee
- Receive annual leave as per company regulations

**Working Time**

Monday - Friday (8:00-17:30)

**Location**

Le Van Luong, Thanh Xuan District, Hanoi

**Hiring Process**

1-2 rounds of interview at office: HRM and CEO

Loại hình công việc: Toàn thời gian

Mục lương: Lên đến 51.000.000₫ một tháng

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