Centre Manager, Hanoi

Overview:
RMIT University Commitment

RMIT is committed to the rights of students and staff to be safe, respected, valued, and treated as an equal in their place of study and work. All staff are expected to share this commitment and contribute to a safer community. While carrying out their role, staff are in a position of trust with students. Staff have a duty of care to report wellbeing concerns about students through the designated channels and uphold to the code of conduct. RMIT Vietnam expects all staff members to comply with its Code of Conduct, policies and procedures, which relate to legal and regulatory requirements and our ways of working.

Why RMIT University Vietnam?

Reputation and rankings - RMIT University

Rewards and Benefits:

- Competitive salary package and allowances
- 20 paid annual leave, carer leave and public holidays (Christmas and Tet Holidays)
- Private health insurance and wellness programs
- Professional development and career advancement
- Relocation and visa support
- Access to state-of-the-art facilities and resources
- A vibrant and diverse campus life and more

RMIT Vietnam has been honoured with the respectable HR Asia Award as Top Employer to Work for in Asia. To find out more about RMIT Vietnam and our current vacancies, please visit our website:
Position Summary

As Centre Manager in Hanoi, you will be responsible for ensuring the effective functioning and growth of the centre, with a strong emphasis on operational management, business development, and academic oversight in the northern region of Vietnam. You will oversee day-to-day operations to maintain efficiency and stability in systems and procedures, including workforce planning, timetabling, and ensuring alignment with local and national educational standards. The Centre Manager will also develop and implement strategies to identify and capitalise on growth opportunities specific to Hanoi, while building relationships with external partners such as local educational institutions, government agencies, and corporate clients. This role requires strong collaboration with stakeholders like the School Manager and heads of programs to ensure high-quality educational delivery and contribute to academic initiatives that support the centre’s strategic objectives. As a proactive leader, you will be tasked with balancing multiple priorities and driving the success and long-term growth of the centre in Hanoi. Centre Manager in Hanoi, you will be responsible for building and nurturing key partnerships with educational institutions, government bodies, and corporate clients in the northern region of Vietnam. The role requires a strong focus on leveraging Hanoi’s vibrant educational ecosystem to drive business development and enhance the centre's reputation. You will work closely with local stakeholders to identify market trends, develop new initiatives, and ensure the centre's services are aligned with the region's educational needs and growth potential.

Reporting Line

Reports to: Director, School of English & University Pathways (SEUP)

Direct reports: Staff include professional and academic staff

Key Accountabilities

Leadership and Workforce Management
- Oversee recruitment, development, and performance management to ensure an effective and engaged workforce across academic, administrative, and student recruitment teams.
- Foster a positive workplace culture through strategic workforce planning and operational management.

Operations and Facilities Management
- Collaborate with the School Manager to ensure efficient day-to-day operations and workforce allocation.
- Manage campus operations, including maintenance, security, incident management, and local university representation.
- Liaise with School Manager to manage budgeted center spending ensuring financial sustainability and exploring new revenue opportunities.

Corporate Services and External Relations
- Represent SEUP and RMIT University in dealings with the Vietnamese government, local authorities, and corporate partners, in collaboration with relevant RMIT Vietnam staff.
- Establish and maintain strategic partnerships with businesses and organisations, ensuring successful product development and delivery through cross-functional collaboration.
- Serve as the primary contact for prospective clients and partners along with building strong relationships with other educational institutions.

Academic Delivery and Quality Assurance
- Work with Coordinators, Academic English Managers, and Heads of Program to ensure quality and consistency in learning and teaching activities across campuses.
- Ensure compliance with university policies and external regulatory requirements, including NEAS and TEQSA standards.
- Facilitate student-facing activities, such as support services and placement testing.

Student Recruitment and Support
- Enhance the student experience through excellence in engagement, services, and support.
- Oversee staff to ensure high-quality customer service