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Customer Service Agent

3 weeks ago


Thành phố Hồ Chí Minh, Vietnam Hegka Vietnam Full time

**Salary Range**: 10 - 12.5 mil VND (Gross)

**Working Time**: 8:00 AM - 5:00 PM (Monday - Saturday)

**Working Address**: 875 Cach Mang Thang 8, Ward 15, District 10, Ho Chi Minh City

**Key Responsibilities**:

- Handle customer inquiries, complaints, and support requests via Zendesk.
- Guide customers in troubleshooting basic technical issues and optimizing product/service usage.
- Ensure complaints are tracked and responded to promptly.
- Process account-related tasks (verification, deletion, unsubscribe requests, suspensions, bans).
- Enter and update customer information in the company’s database.
- Maintain a high customer satisfaction rating and meet performance KPIs.
- Stay updated on gaming industry trends and the company’s game products to provide informed assistance.
- Perform other tasks as assigned by the direct manager.

**Skills & Requirements**:

- High school diploma or higher.
- Strong communication skills.
- Proficiency in Microsoft Office (Word, Excel, PowerPoint).
- Fluency in English (Speaking, Listening, Writing, and Reading) **100% English-speaking environment**.
- At least **6 months of experience** in customer service or a relevant field **(fresh graduates with strong communication skills and gaming knowledge are encouraged to apply).**
- ** Passion for gaming and familiarity with gaming communities, platforms, and terminology is a plus.**

**Benefits**:

- ** Bonuses**: 13th-month salary, holiday bonuses (April 30th - May 1st, September 2nd, New Year's Day), performance bonuses, and birthday gifts.
- ** Full labor contract & social insurance** benefits after the probation period.
- ** Annual leave**: 12 days per year.