Spx Instant, Strategy and Planning, Shopeefood

5 days ago

Thành phố Hồ Chí Minh, Vietnam Shopee Full time

Department Operations
- LevelExperienced (Individual Contributor)
- LocationVietnam - Ho Chi Minh City

The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.

**About the Team**:

- SPXI team is a sub-team under Strategy and Planning team (Driver Ops department), focusing on both commercial growth and operation performance management for the Express (SPXI) service

**Cost & Performance Management**:

- Research/develop a deep understanding of express delivery services to identify operational issues, implement initiatives to improve drivers/orders performance
- Evaluate business metrics (both operational and economic/strategic cost metrics), deliver effective presentations of findings to seek solutions and collaborate with relevant stakeholders to execute those business optimization/growth strategies.
- Plan and monitor driver recruitment, daily transacting driver and driver performances for instant /express service
- Manage cost, ADO & P&L performance metrics to ensure operational efficiency and profitability.
- Coordinate with cross-functional teams to resolve issues and ensure performance targets (KPIs) are met.

**Project Management & Execution**:

- Work with functional stakeholders to lead and drive projects to enhance service capabilities
- Analyze operational data, identify pain points, and propose actionable solutions.
- Prepare detailed performance reports and present findings to improve service performance

**Stakeholder Management**:

- Serve as the primary liaison between internal teams and external partners (Shopee) for operational projects.
- Ensure transparent and effective communication throughout all project phases.

**Requirements**:
**Must have**
- 3+ years of experience with proven business impact
- Advanced Excel skills (SQL is a plus)
- Great attention to detail, excellent data sense and communication with different stakeholders with experience in project management
- Able to draw up the project plans, dependencies, and communicate across the involved parties to align everyone across the scopes and timeline
- Able to structure the issue, define the problem statements and corresponding hypothesis/ analytical direction, before presenting to relevant stakeholders in a user-centric manner
- Good command of English to coordinate with stakeholders from across the regions

**Nice to have**
- Planning skill
- SQL
- Basic knowledge of UI, UX, App Product (read PRD/FRF, and related terms)

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