Workforce Planning

2 weeks ago

Thành phố Hồ Chí Minh, Vietnam Shopee Full time

Department Operations
- LevelExperienced (Team Lead)
- LocationVietnam - Ho Chi Minh City

The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.

**About the Team**:

- We are seeking a highly analytical and strategic manager to lead Workforce Planning and Vendor Management initiatives across our operations. This role will be responsible for managing labor vendors, optimizing workforce structures, controlling labor budgets, and driving efficiency projects to support our rapid growth in logistics operations.
- Strategic Vendor Management: Oversee vendor performance (KPI, SLA) and co-develop sourcing and retention solutions for blue-collar labor.
- Workforce Planning: Translate business goals into optimized workforce structures, including headcount planning and supervisor/blue collar worker ratios. Review and validate staffing requests monthly.
- Daily & Weekly Monitoring: Allocate OT budgets and validate daily labor plans to ensure SLA and productivity targets are met.
- Labor Budgeting: Drive labor cost forecasting and monitor direct labor cost (CPO) to ensure alignment with financial plans. Highlight gaps and provide corrective actions.
- Project Management (PMO): Lead continuous improvement initiatives in workforce management, including process optimization and productivity enhancements.
- Other tasks assigned by the Company from time to time

**Requirements**:

- Bachelor’s degree in Business, Operations, or a related field.
- Min 5+ years’ experience in workforce planning, vendor management, or operations strategy.
- Strong analytical, problem-solving, and stakeholder management skills.
- Strong communication and leadership skills.
- Experience in managing blue-collar labor planning is a plus.
- Proficiency in Excel, Google Sheets; familiarity with labor cost modeling.

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