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Payment Operations

2 weeks ago

Ho Chi Minh City, Vietnam JPMorgan Chase & Co Full time

**JOB DESCRIPTION**
The role requires a combination of technical expertise in payment processing, leadership skills, regulatory knowledge, and a focus on operational excellence to ensure efficient and compliant handling of payment processing.

As a Payment Operations Senior Associate, you will be tasked to manage a team, ensuring compliance with regulations, optimizing processes, and maintaining high levels of efficiency and accuracy in processing payments.

**Responsibilities**:

- Assist Payment Ops Head and be the succession pipeline for Payment Ops Head
- Supervise and lead a team of payment processing specialists, providing guidance, training, and support to ensure optimal performance and productivity.
- Manage day-to-day operations of payment processing, including transaction monitoring, verification, and settlement, while ensuring adherence to established procedures and service level agreements.
- Ensure compliance with international regulations, including Anti-Money Laundering (AML), Know Your Customer (KYC), and sanctions screening requirements, by implementing robust compliance controls and procedures.
- Review and improve payment processing workflows to enhance efficiency, reduce errors, and minimize processing times, leveraging automation and technology solutions where applicable.
- Identify and mitigate risks associated with overseas payments, such as currency exchange fluctuations, fraud, and operational disruptions, by implementing effective risk management strategies and controls.
- Monitor key performance indicators (KPIs) and metrics related to payment processing operations, analyze trends, and identify areas for improvement to drive operational excellence and meet organizational objectives.
- Ensure a high level of customer satisfaction by promptly addressing inquiries, resolving payment-related issues, and maintaining effective communication with internal and external stakeholders.
- Generate regular reports on payment processing activities, transaction volumes, error rates, and other relevant metrics, providing insights and recommendations to management for decision-making purposes.
- Stay abreast of changes in payment regulations and industry best practices, proactively adapting policies and procedures to ensure compliance and mitigate regulatory risks.

**Required qualifications, capabilities, and skills**
- Bachelor’s degree in finance, accounting, business administration, or a related field.
- 10 years of experience in payment processing operations, with a focus on international payments
- Strong leadership and team management skills, with the ability to motivate and develop team members
- In-depth knowledge of international payment systems, regulations, and compliance requirements.
- Excellent analytical, problem-solving, and decision-making abilities
- Fluent command of English writing and speaking
- Proficiency in using payment processing software, financial systems, and Microsoft Office Suite. User tool knowledge (Alteryx/ Xceptor is a plus)
- Effective communication and interpersonal skills, with the ability to collaborate cross-functionally and interact with stakeholders at all levelsholders at all levels

**ABOUT US**

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

**ABOUT THE TEAM**

The Corporate & Investment Bank is a global leader across investment banking, wholesale payments, markets and securities services. The world’s most important corporations, governments and institutions entrust us with their business in more than 100 countries. We provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world.