Customer Services Staff

16 hours ago

Thành phố Hồ Chí Minh, Vietnam Neumann Gruppe GmbH Full time

We are Neumann Kaffee Gruppe. And we love coffee.

For us at Neumann Kaffee Gruppe (NKG), everything revolves around coffee. As a globally active green coffee service group, our more than 3,200 employees in over 26 countries work with dedication for and with green coffee, which is always the focus of our services along the entire coffee supply chain. Our fields of work are just as diverse as our employees and we are proud to live this diversity.

For our group company, NKG Commercial Services Company Limited, we are looking for a Customer Services Executive (6-month contract) (f/m/d). The position will be based in An Khanh Ward, Ho Chi Minh City.

Your responsibilities
- Quality control of export-related documents: Review and verify all quality and compliance-related documents, including Certificate of Origin, Certificate of Weight, Quality Certificate, Phytosanitary Certificate, Fumigation Report, Certificate of Analysis for Ochratoxin, Rainforest Alliance Certificate, etc. Ensure all documentation aligns with quality standards, food safety, sustainability, and other import requirements.
- Ad-hoc & Supporting Responsibilities: Coordinate with the Product Department and supplier to resolve quality or quantity problems/claims; hold suppliers accountable and oversee the resolution process through to compensation
- Sustainability supporting: Coordinate and maintain strong communication with suppliers to ensure shared understanding of the sustainability objectives of EUDR, 4C, RFA, etc
- Other work as required by the Employer from time to time

Job Requirements:

- Bachelor’s degree in Logistics, Supply Chain Management, Business Administration, or related field.
- English and Vietnamese languages in both written and spoken
- Strong organizational and problem-solving skills.
- Good communication and interpersonal abilities.
- Ability to work independently and as part of a team.
- Attention to detail and accuracy in handling documentation.

Please get in touch with your first point of contact:
Ho Phuong Oanh (Hồ Phương Oanh)

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