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Guest Relation Officer

2 weeks ago

Hanoi, Vietnam Khách Sạn Apricot Hotel Hà Nội Full time

**Mô tả công việc**:
(Mức lương: Thỏa thuận)
- To have a throughout knowledge of product and services.
- Offer guests the best possible service through courteous and proper service.
- Handle all emergencies according to established procedures.
- Maintain and promote guest hospitality at all times.
- Ensure all residents and guest’s complaints/requests are recorded properly in the Resident’s Response in a timely and directly manner.
- Ensure that all issues are correctly resolved, are given proper compensation and receive a proper follow up in timely and professional manner.
- Develop and establish firm and effective guest relation processes, such as rooming / contacting of guests on and after arrival VIP Guests, Repeat & Long Stay Guests and Associates.
- Re energize the internal guest recognition program including: VIP arrivals, anniversaries, guest’s birthdays, etc.

**Chức vụ**: Nhân Viên/Chuyên Viên

**Hình thức làm việc**: Toàn thời gian

**Quyền lợi được hưởng**:
**Salary**: Negotiable depending on professional capacity
- Type of labor contract: Fixed term / indefinite term
- Full payment of insurance regimes: social insurance, health insurance, unemployment insurance
- Working time: 8 hours / 1 day. 1 day off a week. Supported with all protective equipment and tools during work
- Support 1 meal in shift
- Free parking available
- Regular training, opportunities for advancement.
- 13th month salary bonus and other holidays as prescribed

**Yêu cầu bằng cấp (tối thiểu)**: Trung cấp - Nghề

**Yêu cầu công việc**:

- Knowledge of hotel operation
- Fluent in English with strong hospitality skills
- Previous experience in handling guest complaints or challenges
- Develop and establish firm and effective guest relation processes, such as rooming / contacting of guests on and after arrival VIP Guests

**Yêu cầu giới tính**: Nam/Nữ

**Ngành nghề**: Chăm Sóc Khách Hàng,Hành Chính/Văn Phòng,Lễ Tân (Receptionist)

Trung cấp - Nghề
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