Guest Experience Expert
7 days ago
**Job Number** 24071385
**Job Category** Rooms & Guest Services Operations
**Location** Sheraton Hanoi Hotel, K5 Nghi Tam, 11 Xuan Dieu Road, Hanoi, Ha Noi, Viet Nam VIEW ON MAP
**Schedule** Full-Time
**Located Remotely?** N
**Relocation?** N
**Position Type** Non-Management
***
Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.
No matter what position you are in, there are a few things that are critical to success - creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts - to get it right for our guests and our business each and every time.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._
When you join the Sheraton family, you become a member of its global community. We’ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be ‘The World’s Gathering Place’. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
-
Guest Experience Manager
3 days ago
Hanoi, Vietnam Công ty TNHH Global Toserco-Khách sạn Pullman Hanoi Full time**Mô tả công việc**: (Mức lương: Thỏa thuận) - Responsible for the quality of service provided to all guests throughout each touch point within the hotel. - Leads the Hotel service that is sincere, warm and enthusiastic, ensuring the guests’ satisfaction at all times. - Elevate guest experience via continuous improvement via innovation and...
-
Guest Relation Officer
3 days ago
Hanoi, Hanoi, Vietnam Marriott International Full timeAdditional InformationJob Number Job CategoryRooms & Guest Services OperationsLocationSheraton Hanoi West, 36 Le Duc Tho Street, Hanoi, Viet Nam, Viet Nam, 10000ScheduleFull TimeLocated Remotely?NPosition Type Non-ManagementPOSITION SUMMARYOur jobs aren't just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that...
-
Hotel Cleanliness Expert
3 days ago
Hanoi, Hanoi, Vietnam Marriott International Full time ₫15,000,000 - ₫30,000,000 per yearAdditional InformationJob Number Job CategoryHousekeeping & LaundryLocationSheraton Can Tho, No. 209, 30/4 Street, Can Tho, Ha Noi, Viet Nam, 900000ScheduleFull TimeLocated Remotely?NPosition Type Non-ManagementPOSITION SUMMARYOur jobs aren't just about giving guests a clean room and a freshly made bed. Instead, we want to build an experience that is...
-
Assistant Guest Experience Manager
1 week ago
Hanoi, Hanoi, Vietnam Meliá Hotels International Full time ₫104,000 - ₫234,000 per year"The world is yours with Meliá"Discover a path without limits at Meliá, where growth and development opportunities are endless. Embark on a journey that will take you to work in several countries and become part of our extended global family.Discover some of the benefits we offer:My MeliáRewards: Participate in our exclusive loyalty program, enjoying...
-
F&B and Event Service Expert
1 week ago
Hanoi, Hanoi, Vietnam Marriott International Full time ₫1,500,000 - ₫3,000,000 per yearAdditional InformationJob Number Job CategoryFood and Beverage & CulinaryLocationSheraton Can Tho, No. 209, 30/4 Street, Can Tho, Ha Noi, Viet Nam, 900000ScheduleFull TimeLocated Remotely?NPosition Type Non-ManagementPOSITION SUMMARY – F&B and Event Service ExpertOur jobs aren't just about putting food on the table or serving guests during a banquet or...
-
F&B and Event Service Expert
1 day ago
Hanoi, Hanoi, Vietnam Marriott International Full timeAdditional InformationJob Number Job CategoryFood and Beverage & CulinaryLocationSheraton Can Tho, No. 209, 30/4 Street, Can Tho, Ha Noi, Viet Nam, 900000SchedulePart TimeLocated Remotely?NPosition Type Non-ManagementPOSITION SUMMARY – F&B and Event Service ExpertOur jobs aren't just about putting food on the table or serving guests during a banquet or...
-
Expert, Culture and Employee Experience
1 week ago
Hanoi, Vietnam techcombank Full timeXem và nộp hồ sơ ngay **Lưu ý**: - Người tìm việc đang xem tin **Expert, Culture and Employee Experience**: - **Mã tin đăng: 3371998**. Mọi thông tin liên quan tới tin tuyển dụng này là do người đăng tin đăng tải và chịu trách nhiệm. Chúng tôi luôn cố gắng để có chất lượng thông tin tốt...
-
Hanoi, Vietnam Marriott International, Inc Full time**Job Number** 24070773 **Job Category** Housekeeping & Laundry **Location** JW Marriott Hotel Hanoi, No 8 Do Duc Duc Road, Hanoi, Ha Noi, Viet Nam VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t just about giving guests a clean room and a freshly made bed. Instead,...
-
Concierge operation manager
2 weeks ago
Hanoi, Hanoi, Vietnam A GOOD DAY EXPERIENCE CO. LTD Full time ₫9,000,000 - ₫12,000,000 per yearCompany Description:A Good Day Experience is a boutique luxury event agency based in Hanoi. We are committed to creativity, heritage pride, and sustainability, aiming to be pioneers in the Experience Industry. Our brands specialize in verifying wedding vendors, elevating branding strategies, and offering premium travel experiences in Vietnam's renaissance...
-
Guest Service Agent
2 weeks ago
Hanoi, Hanoi, Vietnam Marriott International Full time $32,000 - $40,000 per yearAdditional InformationJob Number Job CategoryRooms & Guest Services OperationsLocationSheraton Hai Phong, Vinhomes Imperia Metropolitan Area, Hai Phong, Ha Noi, Viet Nam, 180000ScheduleFull TimeLocated Remotely?NPosition Type Non-ManagementPOSITION SUMMARYProcess all guest check-ins, check-outs, room assignments, and room change/late check-out requests....
