Guest Experience Manager

4 days ago

Hanoi, Vietnam Công ty TNHH Global Toserco-Khách sạn Pullman Hanoi Full time

**Mô tả công việc**:
(Mức lương: Thỏa thuận)
- Responsible for the quality of service provided to all guests throughout each touch point within the hotel.
- Leads the Hotel service that is sincere, warm and enthusiastic, ensuring the guests’ satisfaction at all times.
- Elevate guest experience via continuous improvement via innovation and outside in thinking.
- Actively review guest comments and feedback, communicate this with the team members and implement corrective action as needed.
- Take time to get to know the guests and to be committed to service excellence.

**Chức vụ**: Trưởng Nhóm/Trưởng Phòng

**Hình thức làm việc**: Toàn thời gian

**Quyền lợi được hưởng**:

- Employee benefit card offering discounted rates in Accor Hotels worldwide.
- Develop your talent through learning programs by Academy Accor.
- Opportunity to grow within your property and across the world.
- Ability to contribute to local community and make a difference through our Corporate Social Responsibility activities, like Planet 21.

**Yêu cầu bằng cấp (tối thiểu)**: Trung cấp - Nghề

**Yêu cầu công việc**:

- Highly organised and always gives maximum effort.
- Is well informed about all aspects of the job and has a minimum of three years experience in service industry.
- Makes excellent choices and informed decisions.
- Writes, speaks, and presents with clarity.
- Leadership, learning and development management capability.
- Successful pre-opening experience is a plus.

**Yêu cầu giới tính**: Nam/Nữ

**Ngành nghề**: Chăm Sóc Khách Hàng,Kinh Doanh/Bán Hàng,Đào Tạo Bán Hàng

Trung cấp - Nghề
Không yêu cầu

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