Front Office Supervisor

15 hours ago

Hanoi, Vietnam Hôtel De L'opéra Hanoi - Mgallery By Sofitel Full time

**Mô tả công việc**:
(Mức lương: Thỏa thuận)
- Responsible and accountable for all operations in relation to the Front Desk whilst on duty. All duties and tasks performed are to be procedurally correct, timely and consistently high quality.
- To be concerned with staff discipline and staff performance to develop skills.
- To supervise and ensure stationeries, equipments and necessary material of Front Office is sufficient and well controlled
- To ensure that all guests are provided with concise information concerning the services and facilities provided by the hotel.
- To use your supervision skills effectively to encourage and motivate staff.
- To monitor guest service personnel constantly, ensuring that at all times.
- To maintain a reputation of the Hotel in relating to guests or visitors.
- Responsible for providing services and handle guest requests with efficient and courteous manner at all times.
- To have a good working relationship with colleagues.
- To supporting and helping to all subordinates.
- To indentify training needs, make training plan and propose to Assistant Front Office Manager.

**Chức vụ**: Trưởng Nhóm/Trưởng Phòng

**Hình thức làm việc**: Toàn thời gian

**Quyền lợi được hưởng**:
Local and international training course

05 working days
02 days-off per week

Staff duty meal & uniform are provided by Hotel

Free motorbike parking

Annual health check

Associate special discount for hotel rooms and F&B services at International Accor properties

**Yêu cầu bằng cấp (tối thiểu)**: Trung cấp - Nghề

**Yêu cầu công việc**:
At least 2 years of experience in Front Office Department in International hotels (preferable in the same position)

Strong Knowledge of Opera V5 system

Good
- to
- excellent communication skills in English

Good
- to
- excellent customer service and handing complaint

Organized and responsible

Show strong potential in leadership

**Yêu cầu giới tính**: Nam/Nữ

**Ngành nghề**: Giám Sát Dịch Vụ,Hành Chính/Văn Phòng,Lễ Tân (Receptionist)

Trung cấp - Nghề
Không yêu cầu

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