Front Office Manager

6 days ago


Hanoi, Vietnam Hyatt Regency West Hanoi Full time

Summary
- Purpose:
- To ensure smooth and efficient running of the Front Office Department that provides extraordinary guest experience that is uniquely Hyatt Regency.
- Key responsibility:
- Leading and managing all sections of the Front Office Department in delivering exceptional front line service to our colleagues and guests.
- Monitoring service and developing team member performance to ensure that associates are able to engage others in meaningful conversations and respond and resolve to guest inquiries, requests and issues in a timely, friendly and efficient manner.

**Qualifications**:
+ University degree in hospitality management.
+ Experience in 5 stars International hotel with similar role.
+ Updated with the latest Front Office trends, technologies and best practices and ability to tie this into guest needs and wants.
+ Strong management and leadership skills



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