Hotel Manager

**Hạn nộp**: 31/05/2025 Mức lương: Thỏa thuận
Nộp hồ sơ ứng tuyển
THÔNG TIN CƠ BẢN
Số lượng
1
Nơi làm việc
Quận Hoàn Kiếm - Hà Nội
Giờ làm việc
Khác
Loại hình
Khách sạn/ Khu căn hộ Resort/ Khu Du lịch Nhà hàng/ Bar/ Pub
Ngành nghề
Quản lý, điều hành
Vị trí
Tổng giám đốc/ PTGĐ/ Giám đốc/ PGĐ
Cập nhật
20/04/2025 16:47
MÔ TẢ CÔNG VIỆC
**1. Overall hotel operations management**:

- Responsible for overseeing, coordinating, and managing all daily operations of the hotel, including Front Office, Housekeeping, F&B, Engineering, and other services.
- Ensure that hotel operations run smoothly, professionally, and meet standards.
- Guarantee the hotel achieves set business and service quality goals.

**2. Financial and profit management**:

- Develop and monitor the annual budget for the hotel, ensuring cost optimization and revenue growth.
- Manage cash flow and control operating expenses across all hotel departments.
- Track and evaluate financial performance, proposing solutions to improve revenue and reduce unnecessary costs.

**3. Service standards development and guest satisfaction**:

- Develop and improve the SOP standards of each department to ensure the highest quality of service for guests.
- Ensure all guest requests and expectations are met promptly and professionally.
- Resolve guest complaints, ensuring maximum satisfaction and a positive impression of the hotel brand.

**4. Staff management and development**:

- Recruit, train, and develop management and staff to ensure each department operates effectively and adheres to standard procedures.
- Conduct regular employee evaluations, building training programs to improve skills and support career advancement.
- Foster a positive work environment, encouraging employees to strive for high performance.

**5. Customer and partner relationship management**:

- Maintain and develop good relationships with VIP guests, strategic partners, and service providers.
- Ensure all contracts and agreements with partners are honored and bring value to the hotel.
- Develop customer retention strategies and promotional programs to encourage repeat business.

**6. Quality and standards management**:

- Ensure compliance with safety, hygiene, and legal regulations in all hotel operations.
- Conduct regular internal audits to assess and improve hotel service quality.
- Work with relevant departments to enhance and elevate service standards in line with industry trends.

**7. Strategic development and business planning**:

- Propose business and marketing strategies to optimize room occupancy and drive revenue growth.
- Analyze market and competitor performance to identify growth opportunities and suggest development strategies.
- Collaborate with the sales department to design marketing plans and promote the hotel’s image.

**8. Project development and coordination**:

- Plan and manage projects to upgrade facilities and improve hotel services.
- Monitor project progress and quality to ensure objectives are met on time and within budget.

9. Perform other tasks as requested by superiors.
QUYỀN LỢI ĐƯỢC HƯỞNG
Competitive salary and bonus
One meal provided per working shift
Holiday bonuses and 13th-month salary in accordance with company policy
Full participation in Social Insurance, Health Insurance, and Unemployment Insurance after the probation period
12 days of annual leave
Annual vacation trips and periodic health check-ups as per company regulations
YÊU CẦU CÔNG VIỆC
**Educational background**: Bachelor’s degree
**Major**: Hospitality Management, Business Administration, or related fields.
**Certification if any**: Relevant certifications in hotel management or luxury services are an advantage.
**Foreign language - English**: English fluency
At least 5 years in Hotel management or Senior management at a 5-star hotel
Strong leadership, strategic planning, and operational management skills.
Excellent communication skills, with a proactive and flexible approach to problem-solving.
Financial management skills and ability to optimize operating costs.
Vision, systems and strategy thinking;
Leading and developing teams;
Building and engaging teams;
Initiating innovation.
YÊU CẦU HỒ SƠ
- Nộp hồ sơ ứng tuyển trên Hoteljob.vn