[district 12] Sol Banking

4 days ago

Ho Chi Minh City, Vietnam Shinhan Bank Full time

Work Location Ho Chi Minh (District 12)

Job Level Experienced (Non - Manager)

Job Type Permanent

Experiences 2 Years

Salary Negotiable

Industry Banking, Customer Service

**Job Benefit**:

- Insurance
- Travel opportunities
- Health checkup
- Training & Development
- Salary review

+ Listen to calls (Inbound, Outbound) to monitor the effectiveness and quality of calls
+ Determine weaknesses in agent performance, materials and procedures
+ Create reports that reflect agent performance and service quality
+ Provide solutions for improving agent performance and customer satisfaction
+ Other tasks assigned by Line Manager

**Job Requirement**:

- College/ Bachelor’s degree
- Banking Experiences at least 02 years (prefer: Contact Center).
- Good writing skill (both Vietnamese and English).
- Reporting & analysis skills (preferable).
- Strong communication skills.
- Positive/ High Teamwork spirit.
- Careful and patient style of work.

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