Technical Solutions Analyst

6 days ago

Ho Chi Minh City, Vietnam Shopee Full time

Department Operations- LevelExperienced (Individual Contributor)- LocationVietnam - Ho Chi Minh CityThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.
- Knowledge management for Local & Reg Tool
- Investigate root causes and solutions to resolve technical issues
- Coordinate with external teams to deploy new strategy configurations on the Fraud tool
- Identify automation opportunities (System enhancement/ Product feature/ Data & process optimization, etc.) and coordinate with related stakeholders across Ops and company-wide and Product for business requirements and possible operational, cost, and user experience impact
- Responsible for managing the assigned technical improvement projects through their full life cycle including planning, implementation, and internal and external communication with appropriate Project and Change Management frameworks.
- Ensure successful criteria are clearly defined and closely monitored
- Evaluate and generate project performance reports for celebration and lessons learned

**Requirements**:

- Good problem-solving and critical thinking
- Strong data analytical skills
- Excellent attention to details
- Good written and verbal communication skills in English
- Ability to learn quickly with a can-do attitude
- Experience in MySQL and programming experience preferred

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