Senior Customer Service Agent

16 hours ago


Hà Nội, Vietnam CÔNG TY CỔ PHẦN WELAST VIỆT NAM Full time

**Mô tả công việc**:
(Mức lương: 11 - 12 triệu VNĐ)
- Coordinate with relevant departments and partners to quickly resolve difficulties that arise during Customer Support process.
- Propose optimal solutions for the team's workflow.
- Maintaining a positive, empathetic, and professional attitude toward customers at all times, ensure customer satisfaction and provide professional customer support.
- Keep records of issues/problems from customers.
- Work closely with other departments if customers are having problems with the product (feedback, request...)

**Chức vụ**: Nhân Viên/Chuyên Viên

**Hình thức làm việc**: Toàn thời gian

**Quyền lợi được hưởng**:
Benefits
- Competitive salary: 11 - 12 million VND/month
- Parking allowance provided
- Performance-based and company business results bonuses
- Performance review every 6 months
- Holiday & Tet bonuses according to company policies

Other Benefits:

- Full equipment provided to support your work
- Young, dynamic, and fast-growing working environment
- Opportunities to join company team building events and trips
- Strong support for personal growth and development
- Full social insurance (as per Vietnamese law), annual leave, holiday bonuses, and other company benefits

**Yêu cầu bằng cấp (tối thiểu)**: Trung cấp - Nghề

**Yêu cầu công việc**:
- At least 6 months - 1 year of experience in Customer Service
- Experience in e-commerce/ retail/ start-up/ tech companies is preferred
- Proficient with Word, Excel, Google Sheet, and web searches
- Good English communication skills is preferred (English: 6.5 IELTS)
- Strong interpersonal communication, multitasking skills
- Constructive and creative thinking (in problem solving)
- Stay current and propose changes to internal work processes, policies, and procedures.

Professional Skills: Experience in e-commerce/ retail/ start-up/ tech companies is preferred

**Yêu cầu giới tính**: Nam/Nữ

**Ngành nghề**: Dịch Vụ Khách Hàng,Quản Lý Thành Công Khách Hàng,Triển Khai - Vận Hành Mạng

Trung cấp - Nghề
Dưới 1 năm



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