Reservation Agent

Reservation Agent - Nhân viên đặt phòng
**Hạn nộp**: 04/12/2024 Mức lương: 8 - 12 triệu
Nộp hồ sơ ứng tuyển
THÔNG TIN CƠ BẢN
Số lượng
1
Nơi làm việc
Quận Hoàn Kiếm - Hà Nội
Giờ làm việc
Làm theo ca
Loại hình
Khách sạn/ Khu căn hộ Resort/ Khu Du lịch Công ty Du lịch, lữ hành, phòng vé
Ngành nghề
Tiền sảnh
Vị trí
Nhân viên
Cập nhật
05/11/2024 12:22
MÔ TẢ CÔNG VIỆC
Will be discussed during interview
QUYỀN LỢI ĐƯỢC HƯỞNG
Salary, service charge, meals, uniform, training opportunities and job opportunities
YÊU CẦU CÔNG VIỆC
Administration
- Responsible to ensure that all information relating to a reservation is keyed correctly into PMS and is of the highest quality, and errors are kept to an absolute minimum. This practice will allow the production of true and correct statistical information, which will in turn enhance the overall Hotel operation.

Training and Human Resources
- To understand, be supportive, helpful and encourage all colleagues.
- To attend weekly and monthly meeting with the sales team
- To maintain a good working relations with all departments and all external contacts.
- To coordinate functions and activities with other departments professionally.
- Treat customers and colleagues from all cultural groups with respect and sensitivity
- Exercise maximum collaborations with colleagues and customers.
- Personnel management
- Attend related seminars and training whenever required on management skilss.
- Emphasizing on team work to colleagues.
- Ensure wherever possible that employees are provided with a work place free of discrimination, harassment and victimisation
- Treat complaints of harassment and discrimination promptly and confidentially.
- Identify and deal with issues which may cause cross cultural conflict or misunderstanding.
- Participate in scheduled training and development programs as required by your Department Manager to improve self and department standards and attend departmental meetings as required

Guest Service Responsibilities
- To ensure all leisure complaints received are reviewed and investigated with Senior Sales Manager Leisure then discussed with Director of Sales and review follow-up action by sales persons.
- To assist in the meeting and greeting of VIP guests as required

Responsibilities & Means
- The Reservations Agents is responsible and accountable for all operations in relation to the Reservations Agents area of the Hotel whilst on duty. All computer input, manual filing procedures and statistical information relevant to reservations must be of high quality. You should strive to provide the most comprehensive and accurate information, to telephone callers, guests and other staff and Departments of the Hotel

Technical Responsibilities
- To ensure that every booking made by a travel agent contains the relevant travel agent name. This will ensure at all times that, the travel agent receives the correct commission on time, and the Hotel does not at any time forfeit revenue due to overpayment of unnecessary commission amounts.
- Responsible for ensuring that all reservation filing and correspondence is carried out daily. Filing must be strictly monitored and filed in a way, which ensures that all information is quickly on hand and easily located by all staff within the Front Office.
- Receives, processes and confirms all room reservations channeled through the efficiently and courteously:

- Telephone
- In person
- Facsimile
- Telex
- Sales department
- Ensuring that reservations are processed based on the established room availability, applicable rates and billing arrangements.
- Direct entry into the system with all necessary information and follow Accor Reservation standard (ResaVision) with following details
- Arrival date
- Departure date
- Number of room/type
- Rate applicable
- Guest’s name(s) & number of guests
- Company’s name, if any
- Contact person
- Telephone contact
- Mode of payment
- Estimated time of arrival
- Estimated time of departure
- Special requests
- Guarantee method
- Code segment, TA1, TA2
- Guest history
- Follow-up on letters of undertaking for credit arrangements and copies to Front Desk and Accounts for their follow-up.
- Files all manual reservations slips according to dates of arrivals for the month at the end of each day.
- Write all meal vouchers of any pre-confirmed arrangements for reservations and forwards to Event Manager one week before arrival date.
- Prepares room reservations confirmation within the same day of enquiry for the Reservation Manager or DOSM’s verification prior faxing /telexing or mail.
- Files manual sheet for credit card withdrawal for hot deals bookings
- Ensures that the office areas are neat and tidy at all times.
- Ensures that all telephone calls channeled through the reservation extensions are answered within three rings.
- Provides general information on hotel restaurants, bars and faci