Head of Product Leadership

3 weeks ago

Can Tho, Can Tho, Vietnam Zoom Full time
About the Role

We are seeking a highly skilled and motivated Product Management leader to join our Contact Center team at Zoom. As a Head of Product, you will play a critical role in shaping the strategic direction and execution to deliver world-class solutions for our Contact Center.

Responsibilities
  • Lead the strategy and execution of delivering next-generation conversational AI with generative AI, LLMs, NLU, TTS, and ASR, while developing and maintaining the roadmap.
  • Drive end-to-end product development efforts, from product discovery to post-launch, collaborating with data science, engineering, design, and product marketing to define requirements and product success metrics, deliver features, and spearhead go-to-market strategies.
  • Perform comprehensive market research, product research, feature research, and competitor analysis to inform strategic decisions.
  • Collaborate with teams to extract business insights from contact center data, guiding strategic initiatives.
  • Conduct in-depth research to identify emerging trends and technologies in the contact center industry, leading user research, market analysis, and analysis to guide product development and influence industry direction.
  • Partner with engineering leadership to drive the right technology choices, ensuring performance and scalability of services within the Contact Center product suite.
  • Coach and mentor product teams, fostering a culture of innovation and excellence.
Requirements
  • Experience in product management leadership within the Conversational AI space.
  • Demonstrate a proven track record as an industry veteran, showcasing experience in competing and scaling within dynamic environments.
  • Demonstrate a deep understanding of SaaS, Generative AI, Machine Learning, and Customer Support technology stacks while showcasing a history of driving market-leading innovations.
  • Experience presenting to and influencing C-level executives, analysts, and key stakeholders.
  • Demonstrate a comprehensive understanding of product and engineering processes beyond the immediate focus area.
  • Track record of successfully competing and scaling products in dynamic markets.
  • Experience as a Product Leader with a focus on user experience, user-centric design, and broader go-to-market strategies.
  • Able to crystallize complex concepts into actionable, strategic plans.
  • Balance a strategic mindset with tactical execution skills, prioritizing speed and the right initiatives.
  • Embody an entrepreneurial spirit, demonstrating a passion for innovation and cultivating the ability to anticipate and shape industry trends.
What We Offer

At Zoom, we offer a competitive salary range of $164,400.00 to $359,600.00, plus a comprehensive benefits package, including a window of at least 5 days to apply, a hybrid work approach, and opportunities for professional growth and development.

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