Financial Operations Specialist

5 days ago


Ho Chi Minh City, Ho Chi Minh, Vietnam Findicia Full time

Company Overview:

Findicia, a rapidly growing Customer Experience Management Platform for multi-location brands, is expanding its operations in the APAC region. With a mission to help brands create happier customers at every location with AI, Findicia is trusted by over 5,000 businesses globally.

About the Role:

We are seeking a highly motivated and experienced Financial Operations Specialist (Receivables) to join our dynamic team. In this role, you will be responsible for end-to-end billing and payment operations, structuring invoicing processes, overseeing collections, and providing regular management updates on accounts receivable health.

Key Responsibilities:

  • You will develop efficient invoicing processes to ensure timely and accurate invoices, capturing nuances of sales deal designs, and ensuring smooth payment experiences for customers, including new deals, upsells, downsells, renewals, and churns.
  • You will collaborate closely with finance, product, customer success, and sales teams to ensure timely collections of customer payments and track them seamlessly.
  • You will streamline invoicing, payment, and collection processes across different geographies.
  • You will provide recommendations on managing receivables and cash flow efficiently.
  • You will maintain accurate customer and product data in the billing system, working closely with software providers like Stripe, Chargebee, and Upflow to set up billing processes and reminders to automate process flows.
  • You will respond to customer inquiries regarding billing, invoices, and payment options, resolving any issues related to billing.

Requirements:

  • 2-5 years of proven experience in billings or account receivables, preferably in B2B Software companies.
  • A strong operator mindset with a track record of tackling challenging scenarios to ensure the billing function works efficiently.
  • A proactive mindset, eager to learn, and committed to continuous professional development.
  • Excellent interpersonal skills, maintaining a positive demeanor and outstanding communication abilities.
  • The ability to work independently and remotely, managing multiple tasks and priorities with ease.
  • Familiarity with Stripe and other payment software, as well as relevant tools.

Estimated Salary: $90,000 - $120,000 per year, based on industry standards and the company's growth prospects.

Benefits:

  • Competitive salary and bonus scheme
  • Private medical insurance
  • Paid time off and a flexible working culture
  • Opportunities for rapid career advancement
  • A dynamic and inclusive company culture
  • Access to the latest technology and tools for personal development
  • Comprehensive onboarding program for new employees
  • Employee recognition programs for outstanding performance
  • Participation in industry conferences and events
  • A supportive environment that encourages innovation and creativity


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