Financial Operations Specialist

1 month ago


Ho Chi Minh City, Ho Chi Minh, Vietnam Findicia Full time

Company Overview

Findicia is a rapidly growing company with its headquarters in Singapore and the United States, expanding its operations in the APAC region. Our mission is to help brands create happier customers at every location using AI technology.

We are the Customer Experience Management Platform for multi-location brands, working with groups like Shake Shack and Baskin Robbins to automate everything with AI. Today, we are trusted by over 5,000 businesses globally.

About the Role

We seek a highly motivated and experienced Financial Operations Specialist to join our dynamic team. In this role, you will be responsible for end-to-end billing and payment operations, helping structure billing & payment operations, overseeing invoicing & collections operations, and providing regular updates on accounts receivable health.

Key Responsibilities:

  • You will structure the invoicing process to ensure timely and accurate invoicing, capturing all nuances of sales deal design and ensuring a smooth payment process for our customers.
  • You will work closely with finance, product, customer success, and sales teams to ensure timely collections of customer payments and track this in a seamless manner.
  • You will streamline the invoicing, payment experience, & collection process across different geographies.
  • You will provide recommendations on managing receivables and cash flow efficiently.
  • Maintain accurate customer and product data in the billing system, working closely with software providers like Stripe, Chargebee, and Upflow to set up billing processes & reminders.
  • You will respond to customer inquiries regarding billing, invoices, and payment options and resolve any issues relating to billing.

Salary

$80,000 - $110,000 per year, depending on experience.

Benefits

  • Competitive salary and bonus scheme
  • Private medical insurance
  • Paid time off and flexible working culture
  • Rapid career advancement opportunities
  • A dynamic and inclusive company culture
  • Access to the latest technology and tools for personal development
  • Comprehensive onboarding program for new employees
  • Employee recognition programs for outstanding performance
  • Participation in industry conferences and events
  • A supportive environment that encourages innovation and creativity

Requirements

  • 2-5 years of proven billings or account receivables experience, preferably in B2B Software companies.
  • Strong operator mindset and a track record of tackling challenging scenarios to ensure the billing function works smoothly.
  • Proactive mindset, eager to learn, and committed to continuous professional development.
  • Excellent interpersonal skills, maintaining a positive demeanor and outstanding communication abilities.
  • Ability to work independently and remotely, managing multiple tasks and priorities with ease.
  • Familiarity with Stripe and other payment software and relevant tools.


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