Financial Operations Specialist

6 days ago


Ho Chi Minh City, Ho Chi Minh, Vietnam Findicia Full time
About the Company

Findicia is a rapidly growing company with headquarters in Singapore and the United States, expanding its operations in the APAC region. Our mission is to help brands create happier customers at every location using AI technology.

About the Role

We are seeking an experienced Financial Operations Specialist to join our team. As a key member, you will be responsible for end-to-end billing and payment operations, helping us structure our billing & payment processes, overseeing invoicing & collections operations, and providing regular updates on accounts receivable health.

Key Responsibilities
  1. Design and implement an efficient invoicing process to ensure timely and accurate invoices, capturing sales deal nuances, and facilitating smooth payments for our customers.
  2. Collaborate closely with finance, product, customer success, and sales teams to streamline collections of customer payments and track them seamlessly.
  3. E nsure that our invoicing, payment experience, and collection processes are streamlined across different geographies.
  4. Provide recommendations on managing our receivables and cash flow efficiently.
  5. Maintain accurate customer and product data in the billing system, working with software providers like Stripe, Chargebee, and Upflow to set up billing processes and reminders.
  6. Respond to customer inquiries regarding billing, invoices, and payment options, resolving any issues relating to billing.
Requirements
  • 2-5 years of proven billings or account receivables experience, preferably in B2B Software companies.
  • Strong operational mindset and a track record of tackling challenging scenarios to ensure the billing function works efficiently.
  • Proactive mindset, eagerness to learn, and commitment to continuous professional development.
  • Excellent interpersonal skills, maintaining a positive demeanor, and outstanding communication abilities.
  • Ability to work independently and remotely, managing multiple tasks and priorities with ease.
  • Familiarity with Stripe and other payment software, as well as relevant tools.
Salary and Benefits

Our competitive salary package includes a bonus scheme, private medical insurance, paid time off, flexible working culture, opportunities for rapid career advancement, access to the latest technology and tools, comprehensive onboarding program, employee recognition programs, participation in industry conferences and events, and a supportive environment encouraging innovation and creativity.

Cultural Values

At Findicia, we value a mission-driven and fast-paced entrepreneurial environment, collaborative flat company culture, comprehensive private health insurance, discretionary trips to our offices across the globe with global travel medical insurance, cross-cultural team bonding/networking, and love for food.



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