Contact Center Specialist

5 days ago


Hà Nội, Vietnam Prudential plc Full time

Contact Center Specialist (Chuyên viên Tổng đài Dịch vụ Khách hàng)

Prudential's purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people's career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

**Responsibilities**:
Provide customers with product and service information. Update existing customer information into system.
- up with customer calls where necessary.

Cung cấp cho khách hàng thông tin về dịch vụ và sản phẩm của Công ty. Cập nhật thông tin khách hàng vào hệ thống. Theo dõi và giải đáp cuộc gọi cho khách hàng khi cần thiết.
Register and
- up customer complaints. Identify and escalate priority issues

Ghi nhận và theo dõi các khiếu nại/phản ánh của khách hàng. Xác định và báo cáo lên cấp trên đối với các vấn đề ưu tiên.
- Document all call information according to standard operating procedures

Lưu trữ thông tin cuộc gọi theo đúng thủ tục tiêu chuẩn.
Complete call logs and
- quality assurance standard and produce call reports

Hoàn chỉnh nội dung cuộc gọi theo quy định hiện hữu, phù hợp với các tiêu chuẩn quản lý chất lượng và giúp tạo ra các báo cáo liên quan.
- Others: to be assigned by the Line manager or Company's management (if any)

Các công việc khác: Được phân công bởi Quản lý trực tiếp hoặc Ban Giám đốc Công ty (nếu có)

**Job Requirements**:

- Have experience contact Call Center

Kinh nghiệm làm việc tại contact Call Center
- Telephone communication skills

Kỹ năng trao đổi với khách hàng qua điện thoại
- Problem-solve skills

Kỹ năng xử lý tình huống
- Listening skills

Kỹ năng lắng nghe

Job ID 24120031



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