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Renewal Sales Specialist

1 month ago

Hà Nội, Vietnam NTT DATA Full time

**Make an impact with NTT DATA**
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it’s a place where you can grow, belong and thrive.

**Your day at NTT DATA**

This Renewal Sales Specialist position will be responsible for executing on the sales strategy related to any renewals, including H/W maintenance, Software licenses, services, SaaS and cloud solutions across Vietnam market.

This individual will be responsible for keeping the renewal rate at as high as possible and work closely with the client manager and Sales admin to identify and execute upsell strategies at the point of renewal.

Future expectation is to build and manage a team of renewal specialist that will potentially include inside sales as well.

Great opportunity to grow within the organization and make a difference to business growth.

**What you'll be doing**

**Key Responsibilities**:

- Managing the different facets of service and support renewal
- Preparing the renewal notification, quotations, invoices, and close the orders on time.
- Contacting partner / clients directly to negotiate terms and conditions and render renewal contracts
- Positioning services and escalating pain points to the Sales and Customer Success team
- Forecasting trends and suggestions on how those trends can enhance retention rates
- Bridging between Sales, Technology partners and management team as appropriate.
- Refining renewal strategies that proactively engage a client in chopping the churn rates
- Augmenting the upsell and cross-sell opportunities
- Working with the technical /Presales and Product teams to receive feedback on the growing requirements of a customer
- Meeting the desired goals and establishing metrics

**Required Experience**:

- Minimum Bachelor’s degree in a related field with strong analytical background.
- Having 5+ years of experience in the fields of direct account sales or renewals - or in the B2B SaaS industry is a must.
- Having a strong customer focus and a can do attitude is crucial to be successful.
- Ability to operate under strict deadlines and know how to prioritize the assigned tasks.
- Work across various internal organizations such as Sales/Pre Sales/Delivery and be collaborative to get things done.
- Excellent spoken and written communication skills in English, and other languages in South East Asia countries will be preferred. Japanese fluency would be an added benefit.

**Workplace type**:
**About NTT DATA**

**Equal Opportunity Employer