Contact Center Quality Assurance Specialist

2 weeks ago


Hà Nội, Vietnam Prudential plc Full time

Contact Center Quality Assurance Specialist (Chuyên viên Quản lý Chất lượng Tổng đài Dịch vụ Khách hàng)

Prudential's purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people's career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

Reporting to the Contact Center Senior Manager, the Contact Center Quality Assurance is responsible for assessing the quality of the performance of contact center employees who deal with existing and potential customers. The QA will monitor service calls to assess communication technical accuracy, customer service performance, and conformity to PVA's policies and procedures. The QA is responsible for executing, monitoring, and controlling the team operations to PVA's policies and procedures; as well as make recommendation for enhancements to training materials as needed to enhance the overall customer experience.

Job ID 24110251



  • Hà Nội, Vietnam Prudential plc Full time

    Contact Center Specialist (Chuyên viên Tổng đài Dịch vụ Khách hàng) Prudential's purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our...


  • Hà Nội, Vietnam Prudential plc Full time

    Contact Center Specialist (Chuyên viên Tổng đài Dịch vụ Khách hàng) Prudential's purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our...


  • Hà Nội, Vietnam Công ty TNHH Chứng khoán NH Việt Nam Full time

    **Mô tả công việc**: (Mức lương: Thỏa thuận) - Implement a strategy on quality assurance and service quality of the technology department to ensure products and services operating as intended. - Lead efforts to enhance and make the testing process more efficient and increase coverage of automated testing. - Manage the testing activities...

  • Quality Assurance

    3 months ago


    Hà Nội, Vietnam Zen8Labs Full time

    **Mô tả công việc**: (Mức lương: Thỏa thuận) Reporting The Quality Assurance reports directly to the Project Manager and Head of QA. **Responsibilities**: As a QA Engineer, you'll be at the heart of ensuring the quality and reliability of ourproducts across various platforms. Here's what you'll be doing: - Execute various testing types,...

  • Sqa Engineer

    4 weeks ago


    Hà Nội, Vietnam Panasonic R&D Center Vietnam Full time

    **Responsibilities**: - Software Development Activities: _ - Assist Product Managers/Product Owners in requirements gathering and research support for larger, more complex projects - Lead and take ownership in deliverables by agreeing upon scope, release timelines and quality. - Interface with all levels of internal clients and analyze current business and...


  • Hà Nội, Vietnam U.S. Embassy Full time

    **U.S. EMBASSY HANOI** **VACANCY ANNOUNCEMENT HANOI-2024-09 (RA1)** **OPEN TO**: All Interested Applicants **POSITION**:Public Health Specialist (Field Epidemiology Training Program)** **OPEN PERIOD**:Sep** 30**, 2024 - Oct 15, 2024** **WORK HOURS**: Full-time, 40 hours/week. **STARTING BASIC SALARY**: US $36,139.00/year **ALLOWANCE** AND...


  • Hà Nội, Vietnam Công Ty TNHH Công Nghệ Koh Young Full time

    **Mô tả công việc**: (Mức lương: Thỏa thuận) Mô tả công việc Tóm tắt công việc Introduction - Koh Young Technology, founded in 2002 in Seoul, South Korea, is the world leader in 3D measurement and inspection technology used in the production of micro-electronics assemblies. Using patented 3D technology, Koh Young provides...

  • QA Engineer

    3 months ago


    Hà Nội, Vietnam Kofax Full time

    Management and staff in Tungsten Automation's Quality Assurance job family help the company to assure that its products and technology solutions are designed and built in accordance with company standards and customer requirements. The position of Engineer is a core, entry-level departmental role and appointees are expected to perform whole core departmental...


  • Hà Nội, Vietnam Aon Corporation Full time

    Senior Specialist, People Operations We're hiring! Aon Vietnam is currently recruiting a Senior Specialist, People Operations to join our team in Hanoi. Aon is in the business of better decisions. At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organization, we are united through trust as one...


  • Hà Nam, Vietnam Công Ty TNHH YIC One Full time

    **Mô tả công việc**: (Mức lương: Thỏa thuận) Do quality planning task: make and follow quality plan, make formal document with supporting information, SOP/Thực hiện nhiệm vụ lập kế hoạch chất lượng: lập và tuân theo kế hoạch chất lượng, lập tài liệu chính thức với các thông tin hỗ trợ, SOP Do...


  • Hà Nội, Vietnam CÔNG TY CỔ PHẦN DEHA VIỆT NAM Full time

    Key Responsibilities: - Develop and implement QA strategies, processes, and standards to ensure product quality. - Lead, mentor, and manage a team of QA engineers and testers. - Oversee the entire testing process, including the creation of test plans, test cases, and test scripts. -Coordinate with cross-functional teams to understand project requirements...


  • Hà Nội, Vietnam Gear Inc. Full time

    **Mô tả công việc**: (Mức lương: Thỏa thuận) - Review the implementation & efficiency of quality and inspection systems; - Plan, conduct & monitor testing and inspection of materials and products to ensure the quality's product; - Investigate customer's claims and non-conformance issues; - Analyze data to identify areas for improvement in the...


  • Hà Nội, Vietnam AIA Full time

    At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone. - It’s about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030._ - And as part of our...


  • Hà Nội, Vietnam Standard Chartered Full time

    **Job Summary** - The roles serve primarily as a regulatory compliance risk specialist in CFCC Governance team with key responsibility for support in monitoring of regulatory regulation development then cascading to relevant stakeholders for implementation to ensure the compliance with local regulations and the effectiveness of the 2LOD/1LOD’s existing...

  • Sr. QA Engineer

    2 months ago


    Hà Nội, Vietnam Kofax Full time

    Management and staff in Kofax’s Quality Assurance job family help the company to assure that its products and technology solutions are designed and built in accordance with company standards and customer requirements. The position of Senior Engineer requires that appointees are capable of making independent technical decisions on assigned work. Senior...


  • Hà Nội, Vietnam MCCORRY & CO. LTD Full time

    1. Monitor the production quality of the raw, intermediate products and the final product depending on assigned sections by the Supervisor. 2. Involve in the product laboratory test and monitor the test results. 3. Report to the Supervisor for any product defects. 4. Reject the defective products and inform the mill and the Supervisor. 5. Use the...


  • Hà Nội, Vietnam Prudential plc Full time

    Premium Collection Senior Specialist Prudential's purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an...


  • Hà Nội, Vietnam Aon Corporation Full time

    Posting Description: We’re hiring! Aon Vietnam is currently recruiting a Senior Specialist, People Operations to join our team in Hanoi. Aon is in the business of better decisions. At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organization, we are united through trust as one inclusive, diverse...


  • Hà Nội, Vietnam Johnson & Johnson Full time

    Johnson & Johnson Vietnam Ltd is looking for a Product Specialist Representative, based in Hanoi, Vietnam. If you are looking for more than a job and are inspired by the opportunity to create the future to bring quality of life to the world, we invite you to build your career with us. RESPONSIBILITIES - Responsible for achieving medical devices product...


  • Hà Nội, Vietnam Habitat Full time

    **Job Announcement of RD & Communications Specialist** The vacancy will be closed by November 11, 2024. Habitat for Humanity International founded in United States in 1976. Habitat now works in 1,400 communities across the U.S. and in nearly 70 countries and has helped 6.8 million people achieve strength, stability and independence through safe, decent and...