Duty Manager

3 weeks ago

Hanoi, Vietnam InterContinental Hanoi Landmark72 Full time

**Hạn nộp**: 15/09/2023

**Mức lương**: Thỏa thuận
Nộp hồ sơ ứng tuyển
Thông tin cơ bản
Số lượng
1
Nơi làm việc
Quận Nam Từ Liêm - Hà Nội
Giờ làm việc
Làm theo ca
Loại hình
Khách sạn/ Khu căn hộ Resort/ Khu Du lịch Nhà hàng/ Bar/ Pub
Ngành nghề
Tiền sảnh
Vị trí
Giám đốc, phó giám đốc Bộ phận/ Trưởng phòng/ Tổ trưởng
Cập nhật
21/07/2023 14:04
Mô tả công việc
- Conduct inspections of front of house and back of house during shift, including Front Office, Housekeeping, Lobby, Food and Beverage Outlets, Public Areas, Car Parking
- Meet and Greet VIPs
- Handle all Complaints
- Ensure working of all Front Office Policies and Procedures
- Ensure effective shift hand-over
- Be knowledgeable of Front Office systems and know back up procedures and system recovery procedures
- Efficient check in and check out process
- Review and monitor early morning wake up procedures
- Post room charges
- Maintain correct guest registration cards
- Maintain special programs (eg frequent flyer; priority club)
- Effective management of incoming and outgoing calls
- Maintain current Hotel information
- Provide information on memberships
- Communicate problems, resolved or unresolved to your Supervisor at shift change over and document in log book
- Complete knowledge of all room types, hotel matrix, and facilities
- Review arrival lists and anticipate needs
- Operate communication equipment
- Access and use rooms computer programs
- Conduct Credit card checks
- Ensure staff adhere to Standards and Procedures for cash handling
- Maintain own cash float
- Correct banking
- Update Guest History Maintenance
- Prepare contingency reports
- Staff Supervision of Night staff: Contractors; Porters, Cleaners, Room Service and works with Human Resources to ensure their performance is effectively managed
- Oversees the Night Audit Function
- Develop, update and train standards and procedures
- Produce Revenue Reports
- Perform file back up maintenance
- Review all audits and reconciliation of daily sales transactions of front office and all outlets, balancing all cash registers and reporting discrepancies to Line Managers
- Week end and Month end reports completed in line with policy
- Advise Line Managers of recurring errors
- Be responsible in keeping our property safe and secure, to participate in any hotel activity related to Fire Life safety.
- Perform any other duties which may be assigned by the management from time to time.

Quyền lợi được hưởng
- Full salary, service charge and local social insurance contribution in probation period
- Opportunity to work with a great team of people and career growth in the world’s largest luxury hotel brand
- Opportunity to join international training & development programs and cross training programs
- Delicious and nutritious meal at Hotel’s Social Café
- Sleeping Lounge for Employee
- Laundered uniform provided by Hotel
- Pre-employment health check and annual health check
- Birthday gift and Allowances on other special events
- Recognition program with valuable gifts
- Summer vacation and many team building activities
- Rooms and F&B services discounts worldwide at all IHG Hotels and Resorts
- Unlimited Food & Beverage discount at Hotel
- Free parking
- Other benefits according to Hotel’s policy

Yêu cầu công việc

**Required Skills**:

- Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
- Good writing skills
- Proficient in the use of Microsoft Office and Front Office System
- Problem solving and organizational abilities

**Qualifications**:

- Bachelor’s Degree or Diploma in Hotel Administration, Hotel Management or equivalent

**Experience**:

- 2 years experience in front office / guest services or related discipline including supervisory experience, or an equivalent combination of education and experience.

Yêu cầu hồ sơ

**Please send your CV (recent photo attached) to**:

- Call 024 3275 3464 for more information

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