Duty Manager

4 weeks ago

Hanoi, Vietnam Pan Pacific Hotels Group Full time

**Vietnam***

**Pan Pacific Hanoi***

**Rooms***

**Job Grade**:

Full Time

Enjoy the best views of West Lake at Pan Pacific Hanoi, your oasis of calm in a bustling city. No matter how long you plan to stay at our Hanoi hotel, you will find comfort and convenience in our rooms and serviced suites.

If you have a passion for the industry and are driven by the desire to create Service Excellence Culture, Pan Pacific Hotels Group is able to offer you great opportunities as we continue to strengthen our global footprint.

The Role
- To assist the Assistant Front Office Manager/Front Office Manager in organizing, directing, and coordinating the daily activities of the Front Office, to ensure the smooth operation and proper administration of the department.
- To supervise all personnel in the Front Office which included telephone and the Service sections.
- To ensure that all the staff adheres to all policies and procedures established by the Hotel.
- To ensure effective communication within the Front Office and also with all other operating departments.
- To represent the management in handling all guest complaints concerning services from all areas of operations.
- To encourage maximum revenues and occupancies through training and direct control.
- To be thoroughly conversant with the Front Office computer system and to act as a system shift supervisor in the absence of the EDP Officers.
- To check and ensure that all rooms/suites assigned for VIPs are in order and the respective amenities are placed in the rooms/suites.
- To welcome arriving VIPs or CIPs and bid farewell upon their departure.
- To ensure that all Ving Cards and folders for tours/groups are prepared before the arrival of the tours/groups.
- To handle guest complaints promptly and efficiently and record accordingly in the logbook.
- To authorize the cashing or paying of bills by credit cards and also to make decisions on guest credit concerning A.R. billings.
- To work closely with Security Officers in handling and undertaking incidents of crime and accidents affecting our guests.
- When on night duty, supervise the preparation of the “Daily Room Statistical Report”.
- To check and submit the “Front Office Reconciliation Report” and the “Front Office Control of Folio of Guest In-House Report” daily after running the end-of-the-day report during the night shift.
- To make daily rounds through all operating departments, to increase visibility to guests and employees, particularly during the night shift.

Talent Profile
- Bachelor's Degree or Diploma in Hotel Administration, Hospitality Management or equivalent
- At least 3 years of relevant experiences or similar supervisory role in a 5-star Hotel
- Solid knowledge of Opera and POS
- Outstanding communication skills
- Pleasant personality with a dynamic professional attitude
- Ability to deal efficiently with complaints and has a solid customer service approach
- Fluent in English

How to Apply

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