Site Manager

4 weeks ago

Hanoi, Vietnam Tek Experts Full time

Overview:
We’re looking for an experienced Site Manager to oversee and monitor the site’s performance in partnership with the Country Manager and Business Line Leaders. In this role, you’ll be responsible for building, motivating, and developing teams to ensure business sustainability. The Site Manager will also examine the overall performance of the business and ensure the teams have all the facilities and local support to deliver great customer service experiences. The role will operate within the Operations unit under the Country Manager and be based in Vietnam.

**Driving exceptional outcomes with purpose-built solutions.
Tek Experts is a tech services and support company focused on delivering specialized and unique solutions for clients. We’re problem solvers, engagers, and creative thinkers who always strive to help our customers succeed. Our agile, relationship-based support helps the largest, most innovative enterprises thrive. If you crave problem-solving, finding improvement in process, learning, and working within a diverse global team, you're the fit we're looking for. Join our global team of experts and grow your IT career with us.

**Responsibilities**:

- Ensure alignment and collaboration between Operations and Business Enablement leaders.
- Plan and prioritize staffing, organizational, and client requirements.
- Manage headcount numbers and work with the Global Managers to update the quotas/targets and right-sizing of teams.
- Attend regular operational and business review meetings.
- Be accountable for a wider perspective of metrics achievement.
- Serve as part of the escalation path for operational issues, when needed.
- Analyze reports and create action items to achieve operational and strategic objectives.
- Participate in the review processes and workflow to diagnose areas for improvement.
- Create, implement, and maintain business processes.
- Proactively propose improvement plans where gaps are noticed, at an operational and business level.
- Performance management and people development.
- Define culture and engagement actions at the site level.
- Oversee onboarding and training processes at the site level.
- Manage site budget and meet financial targets.

Qualifications:

- Bachelor’s degree or equivalent work experience is required, MBA is desirable.
- Experience of 10+ years in a management role is required.
- 3+ years of leadership experience within a global operation is required. Experience working in a multicultural environment.
- Proven success in motivating and engaging teams to deliver high customer satisfaction within defined cost budgets
- performance management, staffing, management proficiency, coordination, coaching, and recognition.
- Experience in working within a fast-paced high-tech environment at a senior level.
- Experience in managing operations business, process improvement, decision making, and strategic planning, along with quality management skills.
- Proven experience and ability to build, develop and manage strong client relations, building on trust and integrity.
- Strong organizational, planning, leadership, and management skills along with a confident and professional attitude.
- General knowledge of social, political, economic, finance, and labour laws and regulations.
- Excellent soft (power) skills, including conflict resolution, decision-making, influence, and negotiation skills.
- Critical thinker who can make decisions based on data and numerical analysis.
- Ability to work under pressure in a highly targeted environment.
- Customer-focused leadership with excellent skills in inspiring change and developing people.
- Background within an IT Support organization is a big advantage.
- Professional fluency in English is essential, both written and spoken.

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