Cluster Information and Technology Officer

2 weeks ago

Hanoi, Vietnam Oxfam Novib Full time

**JOB DETAILS**:
**LOCATION**:Vietnam

**CONTRACT TYPE**:Fixed term, 2 years with possible extension

**INTERNAL JOB GRADE**:D1

**DEPARTMENT and TEAM**:CLV Cluster Business Operation

**ANNUAL SALARY**:VND 396,956,547 to VND 635,130,475

**HOURS (FTE)**:37.5 hours/week

**FLEXIBLE WORKING**
- ‘We believe flexible working is key to building the Secretariat of the future, so we’re open to talking through the type of flexible arrangements which might work for you. We think this role would work particularly well as a partially home-based._

**COMMITMENT TO DIVERSITY AND INCLUSION**

We are committed to ensuring diversity and gender equality within our organization.

Oxfam is a global movement of people who are fighting inequality to end poverty and injustice. Oxfam Confederation currently has 21 member organizations working in 81 countries. We share a vision of a just and sustainable world. A world where people and the planet are at the center of our economy. Where women and girls live free from violence and discrimination. Where the climate crisis is contained. And where governance systems are inclusive and allow for those in power to be held to account.

Oxfam in Vietnam believes that a reduction in poverty, injustice, and inequality will occur through the interaction between active citizens, accountable states and responsible private sector, and that it is fundamental to Vietnam’s development. Oxfam in Vietnam contributes to a shift from the current growth-based development model to a Human Economy that cares about People and the Planet.

**DEPARTMENT PURPOSE**:The CLV Cluster is comprised of three countries i.e. Cambodia, Laos and Vietnam.
Our Vision for the CLV Cluster is: A CLV Cluster that increases our impact on the ground, strengthens our ability to influence policy changes at country and regional levels, raises income and saves costs. A key feature of the CLV Cluster design for Business Operations is a consolidated, virtual hub, multi-located and provides distributed leadership for business functions with a single line management structure -reporting to a CLV Head of Business Operations. This includes a Basic Business Operations structure in each country to ensure delivery of existing commitments and provide a base for business and strategic growth. The integrated cluster Business Operations structure will provide functional management and oversight of all Business Operations staff/units in the Cluster and provide quality control, guidance, monitoring and support to all Business Operations functions. All Business Operations functions are key contributors to Oxfam’s lasting impact in Cambodia, Laos and Vietnam, within Asia and globally. All staff members in Business Operations roles in the CLV Cluster are linked to the virtual Business Operations Hub, to ensure accountability at the Country and at the Cluster level, towards Partner Affiliates and via Executing Affiliate (EA) joined-up processes.

**TEAM PURPOSE**: Provide effective and efficient operational and technical across the 3 countries Cambodia, Laos and Vietnam to achieve its IT goals.

**JOB PURPOSE**: To assist program and support functions with the best quality of IT services for Oxfam in Cambodia, Laos and Vietnam in accordance with technical IT standard and following the guidance of Information Systems Department (ISD). To ensure IT systems in the office are compatible and adapt to the new corporate requirements and to provide training and up-to-date information to staff to operate new systems and packages where required.

Provide effective and timely support and technical assistance to CLV (especially for Cambodia and Laos) on IT related works, IT system management and maintenance by collaborating with all IT experts/managers of all levels.

**ROLE REPORTS TO**

CLV Operations and Accounts Manager

**ROLES REPORTING TO THIS POST**

None

**BUDGET RESPONSIBILITY
None

**KEY RESPONSIBILITIES**

**IT Systems Governance Supports/Management**
- Providing detailed technical expertise over a wide range of IT topics and communicating with internal staff and external contacts to support IT needs.
- Following an established pattern to solve various problems in the country as well as other CLV countries when required, some of which are well defined but with new problem-solving to be attempted and referred upward if necessary.
- To ensure daily IT support to Cambodia, Laos, and Vietnam by dealing with technical queries on operating systems and software packages and problems related to computers or information technology.
- To manage and administer the Local Area Network, PBX system and ensure that the system is running smoothly.
- To supervise and facilitate training on IT for staff: To provide hands-on support/training whenever required. To provide training on E-mail and all software packages and to distribute training materials available from ISD on all corporate systems.
- To provide in-hand support for the management and maintenance of

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