[rove/metaverse Product] Community Moderator

2 weeks ago


Ho Chi Minh City, Vietnam Công Ty Công Nghệ Autonomous Inc Full time

**Mô tả công việc**:
(Mức lương: Thỏa thuận)
About Autonomous.ai
Autonomous is a 7-year-old company based in HCM Vietnam and the US, building tools for the new world of work. Autonomous powers 1,000,000 individuals and 130,000 businesses across the globe, including Google, Netflix, Genentech, and Microsoft.
About Rove.to
With the vision “We see tomorrow’s web in 3D”, we are building ROVE for anyone to create a 3D space but no coding skill is required; all drag and drop. Rove is for millions of customers who want to lift their blog, shop, or portfolio off the page and into the new 3D web. All assets in ROVE are NFTs and purchased via smart contracts.
Joining us in this phase, you will be responsible for growing an NFT artist community. Artists play an important role in developing creative NFT arts and attracting more NFT investors into Rove for trading.
The Job
Ultimately, you should be able to act as the face and voice of our brand and manage all community communications and other social media channels.
The scope of work includes:
Develop & publish content on the Discord community, including writing a weekly newsletter, blog announcements, tutorials, and engaging content to drive social and community participation and inquiry about the project.
Be responsible for answering tickets (questions, requests, etc.) and resolving users’ issues on Discord and other channels if needed. Moderate discussions and ensure conversations comply with the community rules and are constructive to developing the Rove community and product development.
Plan and keep documentation for users’ surveys, feedback forms, and product demo notes. Be well-informed and understand very well Rove’s new project updates, features, and use-cases to give instructions to users and community members.
Develop engagement strategies in alignment with marketing goals of driving Discord members and keep members active and closely involved with product releases and usage, including play testing, using features, and giving feedback and suggestions. Build a strong sense of belonging and exclusivity in the community.
Participate in other relevant communities and events to boost our brand awareness; build relationships with other communities, crypto advocates, and influencers to promote our project.
Organize online events such as community updates, AMAs with our community members, including written and verbal (audio or streaming) forms. Must be comfortable communicating in English.
Continuously improve and evolve community-building methods.

**Chức vụ**: Nhân Viên/Chuyên Viên

**Hình thức làm việc**: Toàn thời gian

**Quyền lợi được hưởng**:
**Benefits**:
Highly competitive salary package with very attractive upside potential from ROVE tokengrants forteam members
Fun, dynamic working environment withtalented colleagues and leaders from Silicon Valley to build great thingsformillions around the world
100% work flexibilitywith an unrestrictive leave policy. It is up to you to decide how and when you work and how you would like to take your vacations provided work is fulfilled.
Full medical and dental coveragefor you and 50% for your family
Powerful laptop, monitor, standing desk, and any accessories you need to do your best work
Healthy lunches and free flow of fresh milk, coffee, tea, and more while working in our fabulous office

**Yêu cầu bằng cấp (tối thiểu)**: Trung cấp - Nghề

**Yêu cầu công việc**:
Community management: Have a track record in community management, scaling community Discord/ Telegram and social media channel Twitter/ Reddit or equivalent channels (preferably worked with international communities)
Customer-first:Have solid experience in customer service, assisting excellent customer experience.
Be proactive and have a strong sense of ownership: proactive in exploring new mediums and new tactics to achieve goals on the bottom line. Be goal-oriented and obsessive with keeping track of goal delivery and performance.
Tech and product savvy: A severe interest in software products, games, and new technologies, including cryptocurrencies, NFTs, etc is a big plus.
Creativity: Ability to create engaging content and game mechanics to drive community growth and engagement.
Effective communicator: Outstanding communication and interpersonal skills to effectively communicate with different personas across various channels and cultures, including internal teams and end-users.
English fluency, both written and verbal.Minimum IELTS 7.0 or equivalent is a MUST

**Yêu cầu giới tính**: Nam/Nữ

**Ngành nghề**: Nội Dung,Truyền Thông/Báo Chí

Trung cấp - Nghề
Không yêu cầu



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