First Impression Executive

7 months ago


Ho Chi Minh City, Vietnam Mekong Capital Full time

**Accountabilities**:
**1. Receptionist**:
**Be the Mekong Capital’s first impression and ensure to keep the reception area warm and professional at all times**, including:

- Greet team members and guests with warm smile whenever they approach the reception or when they leave the reception
- Warmly welcome guests/employees (call them by name), take guests to the correct meeting rooms, and serve water/coffee to guests
- Answer phone calls promptly (within 2 rings), take phone messages, and follow the phone call guideline
- Deliver mail/newspaper/magazine delivery and quickly handle secretary work (printing/scan/photocopy) for guests/senior members when being requested
- Be on top of the schedule of the meeting rooms, so that she could switch rooms for team members when needed
- Ensure there is always one receptionist sitting at the reception area to ensure office safety (no stranger can come into our office)

**2. Reception area (including guest waiting zone) and Meeting room management**:
**2.1 Functioning meeting rooms to enable meeting efficiency**
- Ensure the equipment in all the meeting rooms (video conference system, Phone system, AC system, air purifier, public phone charger cabinet, electronic socket, etc.) are well functioned for daily operations
- Know how to use the office equipment so she can support employees/guests in adjusting them.
- Ensure the real temperature (as shown in the measuring equipment) in the meeting rooms is within the range of 23.5-24.5 degrees and not too high fan speed (to ensure the meeting rooms are not too hot or too cold)

**2.2 Cleanliness, safety, and beauty**

a) Office tour: Ensure smooth operation for the office twice a day (afternoon office at 12:30 PM and closing office at 6:30 PM)

b) Ensure the cleanliness, safety, and beauty of the above areas
- Check the above areas every 2 hours or after each meeting
- Request tea ladies to support when needed
- Ensure the door to the investment team is closed at all times to ensure safety
- Ensure the flowers and plants in the above area are beautiful and fresh
- During Covid period, ensure everyone follows Covid-19 guidelines/request when they’re in the above areas to ensure health safety for all team members and guests

**3. Process & guidelines, Policies, JDs Updating**:

- Compose and update the process, guidelines, and policies that she is accountable for on a timely basis.

**4. Others**:

- Assist logistics for other Admin senior members in some tasks, as assigned from time to time.
- Other tasks as assigned by Front Desk Lead from time to time.

**What Will You Need**:
**Working Experience**
- Create a very good first impression, i.e. having positive energy, a cheerful smile, and warm characteristics;

**Ways of Being**
- Positive & cheerful energy with warm characteristics
- Open mind, excellent customer mindset with a willing attitude
- Fluent in English and Vietnamese.



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