Operations Manager
2 months ago
Operations Manager
**Date**:10 Nov 2023
**Location**: Hanoi, East Asia, VN
Ho Chi Minh City, East Asia, VN
**Company**:British Council
We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide.
We work directly with individuals to help them gain the skills, confidence and connections to transform their lives and shape a better world in partnership with the UK. We support them to build networks and explore creative ideas, to learn English, to get a high-quality education and to gain internationally recognised qualifications.
Working with people in over 200 countries and territories, we are on the ground in more than 100 countries. In 2021-22 we reached 650 million people.
**Pay Band - 6 | Contract Type - Indefinite | Location - The role to be based either in Ho Chi Minh City or**
**Hanoi, Vietnam**
**Role Purpose**
The purpose of this role is to ensure exams operations meet demand, whilst maintaining customer service quality, exams integrity and compliance standards in Vietnam. This role is ultimately responsible for efficient and effective capacity, cost management, test day delivery expected to guide and coach team members to meet operations and service delivery standards.
**This role has a specific responsibility for the management of partner, venue and other contracts.**
**Main accountabilities**:
**Product Service Delivery**
- Implement a range of standardised, operational procedures and systems within a given work plan to achieve specified, clearly measurable targets (revenue, volume, time and/or cost).
- Receive instructions and request cluster leadership and plans and organise given resources accordingly (often at short notice) to ensure that work is carried out efficiently and effectively.
- Adapt work plans where necessary to meet customer expectations.
- Drive continuous improvement at country level in the efficiency/cost effectiveness/quality of service delivery.
- Use a range of standardised systems and processes to plan and coordinate effective, timely and cost effective logístical support to enable the delivery of high quality services to a range of customers (internal and/or external).
**Customer service**
- Take end-to-end accountability for researching and obtaining satisfactory and timely resolution of complex/escalated customer (internal or external) operational complaints and issues, coordinating input from other colleagues/departments/managers as required, to do so. Ensures the customer is kept informed throughout the process.
**Relationship & stakeholder management**
- Develop good working relationships with appropriate colleagues to facilitate effective and efficient service delivery.
- As required, support the Head of Operations in hosting/attending external events or meetings, ensuring these run efficiently and effectively and that a positive, professional image is projected.
- Collaborate with Operations and Business Development teams to understand their specific needs and requirements, translating them into appropriate contractual language.
**Risk & compliance**
- Use standardised processes to monitor team/unit compliance with agreed corporate risk management procedures relevant to service delivery (e.g. child protection, security policies, financial protocols, anti-fraud measures) to protect the interests of the BC and its customers at all times.
- Highlight to senior managers any instances of non-compliance.
- Ensure teams receive and maintain appropriate induction/training in all relevant risk management procedures.
- Use standard corporate protocols to assess a range of risks in to service/product/programme delivery.
- Make appropriate contingency plans to manage delivery safely and effectively in challenging or high-risk circumstances.
- Monitor contract performance and compliance, identifying potential risks, and providing guidance on mitigating those risks.
**Analysis & reporting**
- Use agreed financial procedures/templates, conduct monthly and year-end analysis and report on income and expenditure/ profitability and risk/pipeline/actual performance versus plan targets.
**Commercial & resource management**
- Directly plan and control specific cost variables (rather than the total budget) to meet established targets, ensuring compliance with all relevant corporate financial systems and processes.
- Actively seek to maximise value for money when acquiring resources, goods or services for the country operations.
- Operate and runs regular reports on financial processes and procedures to enable effective budget and resource management.
**Contract management**
- Develop, maintain, and update contract templates, ensuring contracts are consistent with company standards and legal requirements.
- Work closely with cross-functional teams, including Procurement, Finance, and Legal departments, to draft contracts that align with organizational objectives and are compliant with relevant laws and re
We have other current jobs related to this field that you can find below
-
Operations Manager
2 weeks ago
Hanoi, Vietnam GREAT Full time**Terms of Reference** **Position Title**: Operations Manager **Location**: Hanoi with travel to project field (Lao Cai and Son La) **Reporting To**: Team Leader **Statement of Duty**: The Operations Manager will have oversight of all operational functions of the Program and will work closely with the Program Team Leader, Deputy Team Leader, and...
-
Operations Manager
4 weeks ago
Hanoi, Vietnam Aus4Equality | GREAT Full time**OPERATIONS MANAGER (Re-advertised)** **Location**: Hanoi with travel to project field (Lao Cai and Son La) **Reporting To**: Team Leader **Statement of Duty**: The Operations Manager will have oversight of all operational functions of the Program and will work closely with the Program Team Leader, Deputy Team Leader, and Cowater Contractor...
-
Operations Manager
6 days ago
Hanoi, Hanoi, Vietnam NavigosSearch Full timeWhat We Can Offer: International working environment Healthcare plan Manage and oversee the daytoday operations of the lending business, including onboarding (data entry, customer forms, and systems), customer support, disbursement and repayments, and document management. Collaborate with various stakeholders to create operational processes and systems....
-
Operations Manager
5 days ago
Hanoi, Hanoi, Vietnam Aus4Equality | GREAT Full timeOPERATIONS MANAGER (Re-advertised)Location:Hanoi with travel to project field (Lao Cai and Son La)Reporting To:Team LeaderStatement of Duty:The Operations Manager will have oversight of all operational functions of the Program and will work closely with the Program Team Leader, Deputy Team Leader, and Cowater Contractor Representative to ensure that the...
-
Operation Manager
2 months ago
Hanoi, Vietnam Adecco Full timeJob LocationHanoi Job typePermanent Salary38,000,000-50,000,000 (VND) Theo lĩnh vựcCustomer Service Experience7-10 Năm IndustryHospitality **Job summary**: **Responsibilities**: - Develop and implement operational policies, procedures, and standards to ensure compliance with local regulations and global service standards. - Optimize operational...
-
Operations Manager
2 weeks ago
Hanoi, Vietnam Tek Experts Full timeOverview: We’re in search of an Operations Manager to hold a strategic role in our company, overseeing the distribution of resources throughout Tek Experts. This role is accountable for monitoring and achieving all performance targets and ensuring we strategically meet all SLAs agreed upon with our clients in a global way. You will coach and develop team...
-
Operation Manager
2 months ago
Hanoi, Vietnam Adecco Full time**Job summary**: Operations Manager will be responsible to the Property Managers (Projects), in charge of all jobs relating to building’s sub-contractors including of cleaning, security, pest control, landscaping....and to assist the PM in providing administrative tasks, oversee and assist the PM in the day to day operations of...
-
Operation Program Manager, Global Operations
2 months ago
Hanoi, Vietnam Amazon Corporate Services Vietnam Company Limited Full timeThe position is for a talented and highly motivated Sr. Operations Program Manager of supporting Amazon business located in Vietnam. This program manager will own, manage and deliver factory (Contract Manufacturer) readiness for Products in on the Company’s Roadmap and ensures manufacturing meets volume, quality, cost targets. This includes sustain the...
-
Operation Program Manager, Global Operations
10 hours ago
Hanoi, Vietnam Amazon Corporate Services Vietnam Company Limited Full timeThe position is for a talented and highly motivated Sr. Operations Program Manager of supporting Amazon business located in Vietnam. This program manager will own, manage and deliver factory (Contract Manufacturer) readiness for Products in on the Company’s Roadmap and ensures manufacturing meets volume, quality, cost targets. This includes sustain the...
-
Operation Program Manager, Global Operations
5 days ago
Hanoi, Hanoi, Vietnam Amazon Corporate Services Vietnam Company Limited Full timeThe position is for a talented and highly motivated Sr. Operations Program Manager of supporting Amazon business located in Vietnam. This program manager will own, manage and deliver factory (Contract Manufacturer) readiness for Products in on the Company's Roadmap and ensures manufacturing meets volume, quality, cost targets. This includes sustain the...
-
Operation Manager
2 months ago
Hanoi, Vietnam Talentnet Full time$3,000 - $3,000 **RESPONSIBILITIES**: - Coordinate with Sales & BD Department to have sales plan (incl. product types, quantity, quality, required temperature, time and delivery location ) to make the master plan for terminal and truck fleet - Work closely with the Procurement Department to ensure that all asphalt, raw materials, materials and spare parts...
-
Operations Manager
2 weeks ago
Hanoi, Vietnam UN Women Full timeUN Women Vietnam is looking for an Operations Manager with details as below: **Operations Manager** Type of Appointment: Fixed-term Appointment (FTA) Position Level: NOC Duty Station: Hanoi, Vietnam Application deadline: 13/03/2023 Applications to be submitted online at: Job Details **Organisation Name**: - UN Women**Location**: - Hanoi**Application...
-
Operations Manager
6 days ago
Hanoi, Hanoi, Vietnam NavigosSearch Full timeWhat We Can Offer: Bonus Healthcare InsuranceJOB SCOPE -Operations Manager will be responsible to the Property Managers (Projects), in charge of all jobs relating to building's sub-contractors including of cleaning, security, pest control, toassist the PM in providing administrative tasks, oversee and assist the PM in the day to day operations of...
-
Operation Manager
5 days ago
Hanoi, Hanoi, Vietnam NavigosSearch Full timeWhat We Can Offer: Healthcare BonusKey Responsibilities: Manage import/export processes, including documentation, customs clearance, and transportation logistics. Ensure compliance with quality control standards and regulations for incoming and outgoing goods. Oversee inventory management, including stock levels, storage, and distribution. Develop and...
-
Operation Manager
6 days ago
Hanoi, Hanoi, Vietnam Adecco Full timeJob summary:Operations Manager will be responsible to the Property Managers (Projects), in charge of all jobs relating to building's sub-contractors including of cleaning, security, pest control, to assist the PM in providing administrative tasks, oversee and assist the PM in the day to day operations of buildings.Responsibilities:Operations Followup...
-
Operation Manager
6 days ago
Hanoi, Hanoi, Vietnam Talentnet Full timeRESPONSIBILITIES: Coordinate with Sales & BD Department to have sales plan (incl. product types, quantity, quality, required temperature, time and delivery location ) to make the master plan for terminal and truck fleet Work closely with the Procurement Department to ensure that all asphalt, raw materials, materials and spare parts imported to the terminals...
-
Operations Manager
3 weeks ago
Hanoi, Vietnam NavigosSearch Full time**What We Can Offer**: - International working environment - Healthcare plan - Manage and oversee the day-to-day operations of the lending business, including onboarding (data entry, customer forms, and systems), customer support, disbursement and repayments, and document management. - Collaborate with various stakeholders to create operational processes...
-
Operation Manager
6 days ago
Hanoi, Hanoi, Vietnam Navigos Search Full timeMô tả công việc: Manage import/export processes, including documentation, customs clearance, and transportation logistics. Ensure compliance with quality control standards and regulations for incoming and outgoing goods. Oversee inventory management, including stock levels, storage, and distribution. Develop and implement costeffective strategies to...
-
Operations Manager
3 weeks ago
Hanoi, Vietnam Shopee Full timeDepartment Operations- LevelExperienced (Team Lead)- LocationVietnam - HanoiThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause...
-
Operations and Maintenance Manager
2 weeks ago
Hanoi, Vietnam NavigosSearch Full time**What We Can Offer**: 1. Assessment of Process Control and Asset Management: - Evaluate the efficiency of process control system and asset management protocols in water treatment plants - Identify areas for optimization and enhancement to ensure optimal plant operation 2. Procedure review and evaluation: - Conduct a comprehensive review of manual system...
