Operation Manager

2 months ago


Hanoi, Vietnam Adecco Full time

Job LocationHanoi

Job typePermanent

Salary38,000,000-50,000,000 (VND)

Theo lĩnh vựcCustomer Service

Experience7-10 Năm

IndustryHospitality

**Job summary**:
**Responsibilities**:

- Develop and implement operational policies, procedures, and standards to ensure compliance with local regulations and global service standards.
- Optimize operational workflows and processes to enhance efficiency, accuracy, and turnaround times.
- Monitor service quality and customer satisfaction metrics, and implement measures to address any issues or concerns.
- Lead and mentor a team of operations staff, providing guidance, training, and support to ensure high performance and productivity.
- Liaise with external stakeholders, including government agencies, diplomatic missions, and visa applicants, to foster positive relationships and address any operational challenges.
- Collaborate with cross-functional teams, including IT, finance, and HR, to support operational initiatives and projects.
- Prepare regular reports and performance analysis to track key operational metrics and identify areas for improvement.
- Ensure compliance with security protocols, data protection regulations, and risk management policies.

**Experience requirements**:

- Minimum of 5 years of experience in operations management, preferably in the travel, tourism, or immigration services industry.
- Strong leadership and team management skills, with a proven track record of leading high-performing teams.
- Excellent communication, interpersonal, and customer service skills.
- Ability to work effectively in a fast-paced and multicultural environment.
- Proficiency in English and Vietnamese languages.

**Education requirements**:

- Bachelor's degree in business administration, management, or a related field.

**Contact Person**:
Van Anh Nguyen

Adecco


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