Senior Advisor, Family Service
6 months ago
Overview:
- RMIT VIETNAM
- RMIT University Vietnam (RMIT Vietnam) is a campus of RMIT University. RMIT Vietnam is creating an innovative research, teaching and learning culture. We are committed to providing internationally recognised high-quality education and professional training for our students, clients and members of the community. As an internationally recognised Australian university based in Asia, RMIT Vietnam is assisting in the development of human resources capability in Vietnam and the region.- KEY ACCOUNTABILITIES- 1.Provide quality advice, timely responses, complex issue resolution and case management to families/guardians of RMIT current students, including families/ guardians of local and international students in accordance with University policies and processes. Support families in navigating University resources through the approved communication channels.- 2.Coordinate with the Academic Registrar’s Group and the Legal team in the development and update of policies and processes relating to families, including privacy release, unsatisfactory academic progress, third-party complaints, student billing, etc.- 3.Coordinate with a wide range of internal stakeholders to provide clear and timely responses to family enquiries. Maintain broad familiarity and timely updates on knowledge about relevant University areas so that related family enquiries can be addressed accurately and transparently.- 4.Master RMIT student record system, administrative systems and service management platform to perform case management.- 5.Work closely with Student Connect Student Advisors and Senior Student Advisors to manage related student-family enquiries.- 6.Receive feedback from families and provide it to relevant University stakeholders, including Academic Schools, student services and Operations Portfolio. Provide the Manager, Family Connect and the Coordinator, Family Support with family enquiry and feedback patterns for recommendations to address them with proactive family communications and engagement efforts.- 7.Make referrals to Academic Registrar’s Group Third-party Complaints in accordance with the Third-Party Complaints Procedure.- 8.Actively contribute to the design and implementation of the family support program including communications, events and activities (Family Day, Family Weekend, Parent and Family Orientation/ Welcome Event, etc.)- 9.Lead or participate in team projects to enhance the experience of families.- 10.Actively contribute feedback and improvement suggestions to the review of administrative processes in Family Connect team meetings or cross-unit discussions. Demonstrate the student-centered and innovative approach to continuously creating unique student and family experiences and innovations.- 11.Perform other tasks as assigned by the Manager, Family Connect.- KEY SELECTION CRITERIA- 1.Bachelor’s degree in a relevant discipline.- 2.At least 2 years of experience in a customer service role where the expectation was to deliver high levels of customer service across a broad range of service areas, preferably in an educational environment.- 3.Demonstrated ability to deal with sensitive and challenging situations in a professional and diplomatic manner; Ability to perceive and manage the emotions of one's self and others.- 4.Demonstrated complex issue resolution and decision-making skills, including the ability to source relevant additional information.- 5.Ability to build and maintain effective relationships in a culturally diverse environment utilising strong interpersonal communications skills;- 6.Demonstrated professional and communicative maturity.- 7.Fluency in Vietnamese and high proficiency in professional English; Ability to convey complex information, ideas and concepts clearly and efficiently to a variety of different audiences.- 8.Demonstrated ability to work flexibly and efficiently as a member of a team in a high-volume customer-focused environment. Ability to prioritise workload to meet deadlines and service expectations.- 9.Ability to display appropriate behaviours in line with the position, as per the RMIT Behavioural Capability Framework (Connectedness, Commitment to Excellence -Improve and Simplify; Imagination and Innovation; Impact; Inclusion; Agility).- More information about the role can be found
- HERE
- .- ENGLISH PROFICIENCY REQUIREMENT- English is the language of teaching and communication at RMIT Vietnam. For this role, the minimum requirement is IELTS (General) with a score of at least 6.0 (or equivalent, as outlined in the Recruitment, Selection and Onboarding Guidelines).- BENEFITS-
Competitive VND salary (plus allowances) starting from VND31,003,000 gross depending on proven track record in meeting all the key selection criteria.
-13th month Tet bonus + private medical insurance (for you and your dependents) + annual health check.
-20 days annual leave plus 5 days paid leave Xmas closure, plus public holidays and paid sick leave.
-Free use of onsi
-
Senior Advisor, Family Service
6 months ago
Hanoi, Vietnam RMIT University Full timeOverview: - RMIT University Commitment - RMIT is committed to the rights of students and staff to be safe, respected, valued, and treated as an equal in their place of study and work. All staff are expected to share this commitment and contribute to a safer community. While carrying out their role, staff are in a position of trust with students. Staff have...
-
Hanoi, Vietnam FHI 360 Full timeInfectious Disease Senior Technical Advisor, USAID’s Support to End Tuberculosis Project Job Title Infectious Disease Senior Technical Advisor, USAID’s Support to End Tuberculosis Project Job Family Programs Location Hanoi, Vietnam About FHI 360: Position Description: The Senior Technical Advisor, Infectious Diseases will work within the USAID...
-
Customer Service Advisor in Bangkok, Thailand
7 months ago
Hanoi, Vietnam Growthfn Sdn Bhd Full timeThe Customer Service Advisor interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's products or services. **Essential Functions/Core Responsibilities**: - Ensure service delivered to our...
-
Senior Personal Banking Advisor
7 months ago
Hanoi, Vietnam HSBC Full time-Job Advert Details **Some careers have more impact than others.** - If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you...
-
IT Security, Risk and Control, Senior Advisor
7 months ago
Hanoi, Vietnam Prudential plc Full timeIT Security, Risk and Control, Senior Advisor Prudential's purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make...
-
Logistic Advisor
7 months ago
Hanoi, Vietnam Dell Technologies Full timeIn this fast-changing world, our customers need our latest technology - and they need it now. And that’s where our expert Logistics team within Materials and Procurement comes in. We’re tasked with getting products quickly, efficiently and cost-effectively to Dell Technologies customers. We work in partnership with fulfillment and logistics providers to...
-
Senior Technical Advisor
7 months ago
Hanoi, Vietnam FIT Full time**VACANCY** **JOB TITLE**: Senior Technical Advisor ***: Contract type: Local, fulltime (100% FTE) Contract duration: 1 year (extension to be based on performance and availability of funds) Location: Ha Noi **BACKGROUND**: Friends for International Tuberculosis Relief (FIT) is a registered non-profit organization working in the field of tuberculosis...
-
Risk and Resilience Advisor
7 months ago
Hanoi, Vietnam Dell Full timeDell’s Global Operations team operates one of the largest end-to-end supply chains in the world. Through innovation and operational excellence, we help Dell Technologies grow and win in the data decade - and the integrity, ingenuity and expertise of our team is at work every step of the way. We deliver Dell’s innovative technology and services portfolio...
-
Strategic Advisor
1 week ago
Hanoi, Vietnam Aurex Group Limited Full time**Our Client**: Our client is a global leading asset management and investment firm, specialising within the large infrastructure of renewable energy projects. They are currently looking for a seasoned and highly experienced strategic advisor to assist them to oversee and advise on their renewable projects across Vietnam. **Role Expectation**: - Providing...
-
Beauty Advisor Supervisor
7 months ago
Hanoi, Vietnam Công Ty TNHH Minthacare Full time**Mô tả công việc**: (Mức lương: Thỏa thuận) You are responsible for managing, guiding, assigning shifts, marking KPIs and arranging work schedules for the Beauty Advisor team. You need to have management experience, regularly go to the market to check and monitor the Beauty Advisor team. Scope of Responsibilities - Manage Beauty Advisor...
-
Project/program Management Advisor
7 months ago
Hanoi, Vietnam Dell Full timeJoin us as a **Social and Environmental Responsibility (SER) specialist **on our **Supply Chain Assurance** team in **Hanoi,**Vietnam** to do the best work of your career and make a profound social impact. **What you’ll achieve** As a Project Management Advisor, you will be responsible for leading all aspects of initial plans, setting budgets, supervising...
-
Universal Service Banker
1 week ago
Hanoi, Vietnam Citi Full timeThe Service Analyst 1 is an entry-level position responsible for executing day to day customer service activities, while ensuring adherence to Citi’s policies and guidelines, in coordination with the Customer Service function. The overall objective is to resolve client inquiries and issues and to provide on-going customer support. **Responsibilities**: -...
-
Marketing and Communications Advisor
9 months ago
Hanoi, Vietnam RightShip Full time**The Company** RightShip is the world's biggest third party maritime due diligence organization, providing expertise in global safety, sustainability and social responsibility best practices. We bring together years of industry expertise with the output from analytics and large data sets to provide our safety and environmental scoring systems,...
-
Project/program Management Advisor
7 months ago
Hanoi, Vietnam Dell Technologies Full timeInnovative projects that deliver groundbreaking results do not run themselves. Project and Program Management within Business Support ensure projects run seamlessly, from start to finish. Our team manages projects or leads others managing projects — ensuring cross-functional teams work collaboratively and effectively. Join us as a **Social and...
-
Supply Chain Security Senior Advisor
7 days ago
Hanoi, Vietnam Dell Technologies Full timeThe Dell Security & Resiliency organization manages the security risk across all aspects of Dell’s business. We are currently experiencing incredible growth in order to meet the security needs of the world’s largest technology company. With team members located in over 15 countries, you will have an excellent opportunity to influence the security culture...
-
Customer Service Representative Apac
5 hours ago
Hanoi, Vietnam INFUSE Full time**OUR HIRING PROCESS**: - We may then invite you to submit a video interview for the review of the hiring manager. This video interview is often followed by a test or short project that allows us to determine whether you will be a good fit for the team. - At this point, we will invite you to interview with our hiring manager and/or the interview team....
-
Senior Service Engineer
22 hours ago
Hanoi, Vietnam ABB Full time**Senior Service Engineer**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are...
-
[high-end Retail] Senior Client Advisor
8 months ago
Hanoi, Vietnam NavigosSearch Full time**What We Can Offer**: - Incentives - Healthcare - Bonus - Allowances **Responsibilities**: - Build and maintain strong relationships with clients, providing personalized assistance and expert advice on luxury watches and jewelry collections. - Welcome clients to the store and create a warm and inviting atmosphere conducive to luxury shopping...
-
Enterprise Services Manager
1 week ago
Hanoi, Vietnam AWS Vietnam Company Ltd Full timeExperience as the primary account management leader for the mid to large Enterprise segments and working with multiple business units and influencing governance and policy is a plus. - Experience Selling Consulting or Professional Service, or Software Solution - Act as single person of contact for Customer executives, developing deep, trustful and sustained...
-
HR Generalist
7 months ago
Hanoi, Vietnam Family Medical Practice Vietnam Full time**Mô tả công việc**: (Mức lương: 13 - 16 triệu VNĐ)About the company: We are Family Medical Practice - the largest and oldest foreign, privately-owned, international health care provider in Vietnam. With 6 clinics in major cities within Vietnam, FMP delivers personalized support, customer service, and comprehensive medical care for the best...