Client Solutions

5 months ago

Ho Chi Minh City, Vietnam TikTok Full time

Responsibilities
Company Introduction
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us
Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.
Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.
To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.
At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
Join us.

Team Introduction
Client Solutions Team at TikTok helps nurture accounts through high touch client service and education on TikTok solutions, supporting brands in achieving their marketing and business objectives. Cross functional collaboration is a mainstay for the team in providing holistic solutions that cover product knowledge, vertical expertise and market level insights. Our team is looking for individuals possessing strong business acumen and the ability to provide consultative sales in a fast-paced environment.

**Responsibilities**:

- Responsible for project management of Reservation and Content ads campaigns Topview and Branded Mission, Branded Effect, etc., ensuring seamless delivery and optimal performance.
- Skilled in digital adverting, take ownership in monitoring & troubleshooting the campaigns and proactively take the initiative to improve results.
- Analyze campaign performance data to offer clients data-driven business insights on reports and simultaneously use those insights to improve our advertising offerings.
- Experienced in stakeholder management, coordinate and collaborate with sales partnerships, ad ops, product teams, etc. internally to develop & execute the program timely and smoothly.
- Balance with the client's expectations and platform functions, to maintain the revenue as well as to enlarge the good case performance.
- Communicate with clients and agencies on campaign solutions and best practices.
- Take a long-term approach to build productive relationships with clients, in collaboration with the sales team.
- Maintain up-to-date knowledge of TikTok’s ads and ad units.
- Knowledge of digital third-party servers, measurement, content, and media verification partners.

**Qualifications**:
Minimum Qualifications
- At least 1-2 years of experience in branding project management / client services roles in digital marketing
- Experience in managing complex projects involving different parties, and understand how to resolve conflicts as well as managing slippage in timeline
- Experience with branding campaigns & campaign delivery analysis from disparate data sources; ability to analyze data and identify insight
- Adaptability and strong problem-solving skills using the proper escalation process
- Exceptional verbal and written communication skills and ability to effectively translate technical language to non-technical stakeholders

Preferred Qualifications
- Excellent presentation & listening skills and proactive about collaboration
- Impeccable attention to details & process and highly organized
- Self-starter and motivated to learn, strong enthusiasm for TikTok and teamwork

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

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