Workplace Ambassador

1 week ago


Ho Chi Minh City, Vietnam JLL Full time

JLL supports the Whole You, personally and professionally.

Transforming to the Workplace Team of the future

Facilities Operations
Manage & oversee site services (Soft & Hard) as part of the scope delivered

Implement, with support from manager, preventive and planned maintenance programme to minimise maintenance, repair, and replacement costs together with reducing the risk of equipment failure

Ensure all technology platforms are working as per intended purpose and analytics are carried on a timely manner to ensure proactive response

Review operational SOP’s & propose / make changes as part of continuous improvement

Manage minor projects / churn in the office

With appropriate support, liaise with local / government agencies as part of operations

With appropriate support, liaise with Landlord on basic lease questions and contractual services delivered

Develop an active and visible workplace team that is proactive, responsive, dynamic, engaging, and agile

Human Experience
Deliver the account’s Human Experience Roadmap at the site and ensure the delivery of all operational requirements to uplift workplace experience, community engagement and sense of wellness and well-being at the site

Deliver programs that drive employee engagement, sense of belonging, excitement and fun at work that contribute to employee productivity and pride

Ensure the account’s HX program initiatives are measurable and tangible to the workplace

Support all regional initiatives such as user experience programs, JLL system roll-outs, regional training programs/workshops, food & beverage, wellness, community engagement, digitalisation of the workplace, sustainability and D&I

Technology
Support the local introduction of account technology and digital platforms to enable Workplace team to be mobile and present on the occupant floors

Client Engagement
Create a fun and impactful client engagement strategy

Engage with all guests, employees, and key stakeholders

Imbed in the workplace team a culture of empowerment, engagement, and fulfilment

Work with relevant parties on space management through data analytics

Develop client support/feedback initiatives e.g. FAQ

Build a community of ambassadors to delivery soft services that are authentic, caring, and able to provide timely services

Ensure effective communications and reporting to clients on operation matters and Workplace Experience

Evaluate service response time and analyse occupants’ service request trends and suggestions

Ensure feedback from client sessions is recorded and actioned to the satisfaction of the end user

Communication
Liaise with JLL team and client on soft service delivery

Share regular event and celebrations content through client’s internal monitors, blog posts, newsletters, and other communication channels.

Create, manage JLL profile within the client account

Adopt innovative communication strategies

Champion monthly meetings with stakeholders to enhance relationships

Team Management
Team player work across business unit to establish a collaborative environment

Identify area of development for his /her staff with support from manager

Drive the site team to meet all key performance indicators as set out in the MSA with support from manager

Actively encourage an environment that drive teamwork, co-operation & performance excellence

Act as manager and a coach for the team ensuring high staff morale, trust, and work ethics

Ensure the team is well trained on all facilities policies, procedures, and systems

Reporting
Ensure the monthly operations, finance and sourcing reporting is carried out in line with requirements

Review monthly financial reports including the preparation of accruals and variance analysis

Any other tasks not stated here that are consistent and in line with the role of Workplace Ambassador.

Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL
- We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by


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