Workplace Ambassador
6 months ago
JLL supports the Whole You, personally and professionally.
Transforming to the Workplace Team of the future
Facilities Operations
Manage & oversee site services (Soft & Hard) as part of the scope delivered
Implement, with support from manager, preventive and planned maintenance programme to minimise maintenance, repair, and replacement costs together with reducing the risk of equipment failure
Ensure all technology platforms are working as per intended purpose and analytics are carried on a timely manner to ensure proactive response
Review operational SOP’s & propose / make changes as part of continuous improvement
Manage minor projects / churn in the office
With appropriate support, liaise with local / government agencies as part of operations
With appropriate support, liaise with Landlord on basic lease questions and contractual services delivered
Develop an active and visible workplace team that is proactive, responsive, dynamic, engaging, and agile
Human Experience
Deliver the account’s Human Experience Roadmap at the site and ensure the delivery of all operational requirements to uplift workplace experience, community engagement and sense of wellness and well-being at the site
Deliver programs that drive employee engagement, sense of belonging, excitement and fun at work that contribute to employee productivity and pride
Ensure the account’s HX program initiatives are measurable and tangible to the workplace
Support all regional initiatives such as user experience programs, JLL system roll-outs, regional training programs/workshops, food & beverage, wellness, community engagement, digitalisation of the workplace, sustainability and D&I
Technology
Support the local introduction of account technology and digital platforms to enable Workplace team to be mobile and present on the occupant floors
Client Engagement
Create a fun and impactful client engagement strategy
Engage with all guests, employees, and key stakeholders
Imbed in the workplace team a culture of empowerment, engagement, and fulfilment
Work with relevant parties on space management through data analytics
Develop client support/feedback initiatives e.g. FAQ
Build a community of ambassadors to delivery soft services that are authentic, caring, and able to provide timely services
Ensure effective communications and reporting to clients on operation matters and Workplace Experience
Evaluate service response time and analyse occupants’ service request trends and suggestions
Ensure feedback from client sessions is recorded and actioned to the satisfaction of the end user
Communication
Liaise with JLL team and client on soft service delivery
Share regular event and celebrations content through client’s internal monitors, blog posts, newsletters, and other communication channels.
Create, manage JLL profile within the client account
Adopt innovative communication strategies
Champion monthly meetings with stakeholders to enhance relationships
Team Management
Team player work across business unit to establish a collaborative environment
Identify area of development for his /her staff with support from manager
Drive the site team to meet all key performance indicators as set out in the MSA with support from manager
Actively encourage an environment that drive teamwork, co-operation & performance excellence
Act as manager and a coach for the team ensuring high staff morale, trust, and work ethics
Ensure the team is well trained on all facilities policies, procedures, and systems
Reporting
Ensure the monthly operations, finance and sourcing reporting is carried out in line with requirements
Review monthly financial reports including the preparation of accruals and variance analysis
Any other tasks not stated here that are consistent and in line with the role of Workplace Ambassador.
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL
- We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by
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