Officer, IT Operations
4 weeks ago
7 May 2024**Officer, IT Operations (40001121)**:
- Category: Technology Division- Job Type:
- Facility: Technology**Job Purpose**:
**Key Accountabilities (1)**:
Main work:
- Perform operational tasks: Monitor, run, and report the daily operation, troubleshoot problems and escalate to L3 in case the actions required are out of domain of L1, L2.
- Coordinate with other functions in the IT infrastructure services to run the operation of the systems, as a basis for the efficient and stable operation of services.
- Execute operation activities following guildlines, procedure, process, and framework.
- Coordinate with relevant units to timely recover services/systems, investigate the root cause, propose resolution, and implement the solution.
- Communicate IT incidents internally.
- Responsible for finalizing and communicating the Incident Report.
- Provide L1, L2 support for IT infrastructure services within the defined SLAs, and continuously try to reduce the number of support request.
- Deploy and integrate infrastructure systems from small to large, from simple to complex to meet all the needs of the bank's IT infrastructure service provision.
- Report periodically to the Operation Director.
**Key Accountabilities (2)**:
Risk management and compliance:
- Identify risks and coordinate with relevant units to propose methods to measure and minimize risks in operations.
- Ensure that team members fulfill their commitments on service quality and comply with the Bank's regulations and policies.
**Key Accountabilities (3)**:
Maintain a stable operation system:
- Daily check on operation outcome and resolve any abnormalities.
- Oversee the maintenance tasks for IT systems (archive, back-up, restore, etc.).
- Proactively propose solutions (scale out, scale up, etc.) to serve the business plan and the system growth.
- Proactively provide statistics on infrastructure resource, transactions, users growth, etc.
- Take over the systems from the Bank's strategic projects to put into operation as defined framework.
- Execute DRP following the defined plan.
- Run end-of-day of operation system (T24, Card, Kondor, DWH, etc. if any).
**Key Relationships - Direct Manager**:
Operation Director
**Key Relationships - Direct Reports**:
Officers and employees
**Key Relationships - Internal Stakeholders**:
Departments in IT and business
**Key Relationships - External Stakeholders**:
Service Provider Partner
**Success Profile - Qualification and Experiences**:
Qualifications
- Graduated from university majoring in IT or electronics and telecommunications.
Work Experience
- Have worked in the IT field for at least 2 years.
- At least 2 years of experience in IT Infrastructure/Application/Service operation và monitoring or in large organizations, especially banks.
Foreign language
- English, according to TCB's regulations in each period.
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