Compliance Manager

1 week ago


Ho Chi Minh City, Vietnam Manulife Full time

**_Are you looking for a supportive, collaborative workplace with great teams and inspiring leaders? You’ve come to the right place. We’re looking for ambitious people who share our values and want to make every day better for people around the world. If this sounds like you, and the career below sounds exciting, we’d like to hear from you. _**

**Working Arrangement**

Hybrid

**A. JOB IDENTIFICATION**

JOB TITLE:Manager, Fraud & Investigation

JOB GRADE:Level 7

DIVISION:Distribution Compliance

DEPARTMENT:Legal, Compliance and Audit

REPORT TO:Compliance Director

SUPERVISE:DIRECT ( x )

**B. DUTIES & RESPONSIBILITIES**

**MAIN TASKS**
***Acting role as the second line of defense compliance function in Vietnam market**
- **Oversight seeing sale compliance of all distribution forces to regulations, rules, internal instructions, guidelines of the Company, compliance standards for Asia segment and the laws of Vietnam;**:

- **Leading the team to perform whole investigative process including **progression of activities or steps moving from evidence gathering tasks, data/information analysis, to theory development and validation, to forming reasonable ground to believe, to interview directly the related parties and finally to enforce ethic code;**:

- **Investigating potential misconduct cases including but not limited to sale misconduct suspicions, customer complaint, incidents, allegations, claim, fraud, or breaches, ectwithin TAT;**:

- **Be supportive and giving feedback timely to the internal stakeholders to control agent’s malpractice;**:

- **Reviewing exception findings provided from line1B and observations from compliance analytic tools and investigation report of investigator as well;**:

- **Timely updating investigation result and report, which shall include allegation verification recommendations on actions and penalties (if any);**:

- **Detecting abnormal signals and recommending measures to prevent risks in the future;**:

- **Doing compliance check at sale offices;**:

- **Reporting investigation result and making recommendations or appropriate measures to mitigate risks to Disciplinary Committee or executive management team;**:

- **Other duties as requested by Head of Distribution Compliance (if yes)**

**C. JOB SPECIFICATION**

**EDUCATION / TRAINING: University degree in Commerce, Finance, Law, Security, Police**

**EXPERIENCE: At least 5-7 years of working experience in investigation or data statistic**

**COMPUTER PROFICIENCY: Very good expertise in Excel, PowerPoint, Microsoft office (chart, graphic, power BI ),**

**COMPETENCIES**
- **Experience in forensic / Advisory would be a plus**:

- **Good English in both speaking and writing**:

- **Good analytical and critical thinking**:

- **Highly developed influencing, negotiating, decision making and presentation skills**:

- **Reporting skill**:

- **Hard-working, honest, trustable, customer service minded and responsible**:

- **Ability to work under high pressure do multi-task on individual jobs**:

- **Able to handle difficult situations and deal effectively with people at all levels**

**KEY WORKING RELATIONSHIP**

**Internal: Functional departments**

**About John Hancock and Manulife**

**Manulife is an Equal Opportunity Employer


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