Assistant Manager, New Business

3 weeks ago


Hanoi, Vietnam FWD Insurance Full time

How far out of the box are you willing to step up? At FWD Vietnam we offer unique opportunities within the insurance industry that are supported by an attractive rewards and recognition scheme.

PURPOSE
- Deliver expertise underwriting through NBU process in term of effectively and customer-centricity
- Develop and coach the underwriting resource for the company, following the standard of underwriting from Group and re-insurers.
- Incorporate with Sales Force to educate, support for sales process along with relevant stakeholders.

KEY ACCOUNTAIBILITIES
- To classify life and health risks, initiate risks assessment, and make underwriting decision on the risks in compliance with the company underwriting guidelines and procedures.
- To perform NBU transactions in systems (CCR, LAS, NBO), creating SLQ/LCA/underwriting decision letters, updating underwriting decisions).
- To prepare and sign on SLQ/LCA/underwriting decision letters to Life Planner and customers; to follow-up the delivery/feedback and to process the responses/requests accordingly.
- To guide UW panel doctors on underwriting medical examination.
- To conduct training to agency force on NBU guidelines and procedures.
- To execute NBU User Acceptance Testing (UAT) to verify system performance.
- To participate in NBU reporting and NBU auditing.
- To carry out other tasks and projects as and when assigned by line manager

KEY PERFORMANCE INDICATORS
- Productivity, Issuance TAT, E2E TAT and Pending ratio
- No. of developed underwriter per annum
- % Accuracy underwriting decision (through QA, Reinsurer or Group audit)

EXTERNAL & INTERNAL CONTACTS
- Customers
- Sales Forces
- Internal colleagues
- Vendors

QUALIFICATIONS / EXPERIENCE
- BA graduated;
Medicine or insurance is preferable
- 3 year experience in insurance or medicine fields
- Experience in life insurance underwriting with similar role is preferable

KNOWLEDGE & TECHNICAL SKILLS
- Good command of English and Vietnamese
- Knowledgeable in computer software and system usage
- Effective interpersonal skills and good teamwork spirit
- Well organized and good time management
- Pro-active, innovative, integrity, meticulous and diligent
- Able to deliver works under tight deadlines and heavy pressures



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