Chief Operation Officer

4 weeks ago

Ho Chi Minh City, Vietnam Mekong Capital Full time

**I. OBJECTIVES**:
Plan annual budgets, Operation Division's strategy, and milestones to deliver KPIs based on NTL's vision 2027.
Oversee and operate Business Development nationwide.

**II. KEY ACCOUNTABILITIES**:
**1. Build and develop operatingprocedures**: For departments under the Operations division, ensure KPIs on Service Quality, Cost Management, and cargo safety during operation at Branches/Post Offices:
Delivery (First mile, Last mile)
Middle mile
Moderation
Inner city fleet; short route
Warehouse (General warehouse and inner city warehouse / Branch)
Vehicle maintenance center
Operational Innovation Department
Compliance Department
2. Business management, and operation

**2.1Developing policies, regulations, products, and services**:
Analyze and propose detailed KPIs for departments under the Operations Division;
**Develop and issue policies/regulations**: regarding cargo/property safety, and compensation limits.
Develop proposed transportation products and services for the Commercial Department.

**2.2 Organize mining routing according to the hub-spoke model**:
Clarifying the scope of responsibility and itineraries to operate the fleet at each branch/region.
Develop and issue a set of routing/routing standards for the inner city and inter-region.
Develop and issue a table of cut-off time for each type of service, post office, and branch receiving point in the nationwide system.Includes: Last mile, First mile; Middle Mile: Transshipment, inter-regional connection, and the whole process for each type of service on all branches/hubs/post offices nationwide.

**Continually improve and develop cargo control processes**: Package ID, Vehicle Code, Route Code; Warehouse import and export system; The system of dividing and selecting routing; Vehicle positioning system - delivery; Warehouse standards; Warehouse optimization diagram.

Continually improve and develop and issue procedures for handling drop/cut-off incidents, including Air Depot/ Road Depot/ Branches/ Post Offices nationwide.

Lead in the project of placing loads, and booking trunk loads (TMS).
Manage subcontractors if any.

**Indicators on Dashboard**: number of calls to receive goods; Receive goods still hanging; The number of kilometers the vehicle runs; Book download backbone.

**III. KEY REQUIREMENTS**:
Bachelor's degree or higher
Fluent in English & Vietnamese
Having at least 3 years of experience as COO in companies of similar size.
Understanding the reality of Operating, how to link the Company's strategy, and actual implementation experience.
Experience in Operations Management at Logistics companiesor other relevantexpress industries.

**Knowledge of building operating systems. Includes**: First-mile, Middle-mile, Last-mile, and Total warehouse.
Initiatives to improve the operating system in Logistics, Supply Chain, orExpress delivery companies.
Ability to make requests and realize operational processes to optimize productivity and operating costs.
Ability to develop proposed transportation products and services for Business.
Operating on a business attitude.
Detail, Thorough, organized and has a talent for decision-making, handling, and allocating work for distributed human resources.
Highly disciplined (Strict & thorough) in the process of coordinating and operating.
Skills to motivate and motivate employees, inspire employees to complete work goals, and create connections in the process of exchanging work between departments.
Proven skills in statistics, analysis, and proposing measures to optimize warehousing.
Strong commitment & commitment. Honesty, responsibility, fighting, "Yes" spirit.

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