Operation Effectiveness Senior Specialist
2 months ago
Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.
Hỗ trợ hoạt động vận hành của đội ngũ kinh doanh
Job Responsibilities _/ Phạm vi công việc_
- Collaborate with MC&I, DCRM in scoring Agent following Agent code, Disciplinary Matrix
- Phối _hợp_ cùng các bộ phận MC&I, DCRM trong công tác chấm điểm Tư vấn viên theo Bộ quy tắc ứng xử và Quy tắc xử lý vi phạm đại lý_
- Coordinate between salesforce and DCRM, MC&I, OP to ensure propper execution for processes, including (but without limitation) Agent Quality, Sales Quality, Policy service, Complain handling.
- Điều phối hoạt động thực hiện quy trình giữa đội sales và các phòng ban nội bộ đối với các quy trình đã ban hành, bao gồm nhưng không giới hạn các quy trình về đánh giá chất lượng tư vấn viên, tuân thủ chất lượng bán hàng, phối hợp thực hiện dịch vụ hợp đồng, xử lý khiếu nại khách hàng._
- Manage periodic reports, including (but without limitation) sales compliance reports, sales quality reports; ensure that reports will be delivered propperly and on time
- Quản lý các báo cáo định kỳ, bao gồm nhưng không giới hạn các báo cáo liên quan đến tuân thủ, chất lượng bán hàng của đội ngũ tư vấn viên; đảm bảo được các báo cáo sẽ được thực hiện đúng cách và đúng hạn._
- Conduct reports, researches or analyses when required.
- Thực_ hiện các công việc báo cáo, nghiên cứu, phân tích khi có yêu cầu_
- To be assigned by the Line manager or Company’s management (if any)
- Những_ công việc khác phân công bởi cấp quản lý_
Job Requirements / Yêu cầu
Qualifications _/ _Bằng cấp_
- University degree in Business Administration, Finance and Banking, Economics, Insurance
- Cử nhân Đại học chuyên ngành Quản trị Kinh doanh, Tài chính - Ngân hàng, Kinh tế, Bảo hiểm._
Knowledge / _Kiến thức_
- Have knowledge at Operation management.
- Có kiến thức về quản lý vận hành._
- Have knowledge at Insurance industry.
- Có kiến thức về kinh doanh bảo hiểm._
Competencies / _Năng lực lãnh đạo_
- Planing & Organizing - Foundation level
- Lập kế hoạch & tổ chức - cấp độ cơ bản_
- Communication - Foundation level
- Giao tiếp, truyền thông - cấp độ cơ bản_
- Stakeholder management - Foundation level
- Quản lý quan hệ đối tác - cấp độ cơ bản_
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