Implementation Associate

6 months ago


Ho Chi Minh City, Vietnam Anduin Transactions Full time

The private capital market hosts 14 trillion dollars of investment funding massive innovation around the world; yet much of it still operates on manual processes and fragmented legacy systems.

Anduin's mission is to be the driving transformation engine for workflow automation, data processing, and systems integrations in this industry. Our products have powered over $61 billion in investments for 29,000+ investors across hundreds of funds.

Anduin’s founding team was composed of leading technologists from Palantir, Addepar, and IBM. We have brought together world-class talent in engineering, product, and business development to actualize the next generation of GP-LP transactions in the private markets.

As an Implementation Associate (IA) at Anduin, you will be part of a team responsible for owning the client relationship from onboarding through renewal. You will work with our team of our Implementation Managers (IM) who are the primary point of contact and trusted advisors to our sophisticated clients and partners. If you can stay cool in high-pressure situations while providing best-in-class service and solutioning to some of the most prominent names in Private Equity and Venture Capital, then Anduin may be a great fit for you.
- Work on a team with our IM’s to onboard and build strong relationships with our clients to understand their needs and ensure their success with Anduin
- Serve as a point of contact and liaison between clients and the larger Anduin team (Product, Strategy, Engineering, Partnerships, Sales, Marketing)
- Learn how to advise clients on Anduin’s best practices, connecting their goals and challenges with solutions within Anduin’s product suite
- Directly manage the form update process of our implementation process, which includes managing customer requests and working with our digitization team to ensure successful delivery.
- Participate in demos, training, and ongoing enablement sessions to educate clients on Anduin’s features
- Assist IM’s in navigating client organizations to deepen existing relationships and uncover additional product and partnership opportunities
- Drive internal cross-functional project and process initiatives
- Advocate for your clients and influence the product development roadmap
- Assist clients with urgent needs and helping usher them to the best solutions across our platform and business

**Job Qualifications**
- 2 + years experience supporting an enterprise SaaS solution
- A passion for financial technology, especially the private markets
- Detailed, organized, and results-oriented mindset
- A strong sense of urgency and ability to prioritize effectively
- Experience testing and debugging issues to identify a root cause
- Excellent communication and soft skills - capable of tailoring messaging to various audiences
- Track record of managing multiple concurrent projects with varying complexity levels
- Excellent verbal & written communication skills in English
- Great problem-solving skills, taking a consultative approach to finding the best solution
- Curiosity, grit, and persistence

**Nice to have**
- B.A. or B.S. degree



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