Event Executive

3 months ago

Thành phố Hồ Chí Minh, Vietnam Vinpearl Landmark 81, Autograph Collection Full time

**Hạn nộp**: 30/10/2024 Mức lương: Thỏa thuận
Nộp hồ sơ ứng tuyển
THÔNG TIN CƠ BẢN
Số lượng
1
Nơi làm việc
Quận Bình Thạnh - TP HCM
Giờ làm việc
Giờ hành chính
Loại hình
Khách sạn/ Khu căn hộ Resort/ Khu Du lịch Nhà hàng/ Bar/ Pub
Ngành nghề
Khác
Vị trí
Trưởng ca/ Giám sát
Cập nhật
25/09/2024 12:09
MÔ TẢ CÔNG VIỆC
JOB SUMMARY
Responsible for all on-site details for executing group events, develop and follow checklist/itinerary, and troubleshoot event problems. Serve as liaison and contact person for coordinating details of events with clients, outside vendors, meeting planners, and others involved in events. Design, confirm, and communicate room layouts and set-up requirements for special events. Enter and retrieve information contained in computer databases using a keyboard, mouse, or trackball to update records, files, and reservations. Transmit information or documents using computer, mail, or facsimile machine. Operate standard office equipment other than computers. Prepare weekly departmental payroll paperwork.
CORE WORK ACTIVITIES
Guest Relations
- Address guests' service needs in a professional, positive, and timely manner.
- Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, PLEASED, Guest Response, LEAP) to resolve issues, delight, and build trust.
- Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
- Thank guests with genuine appreciation and provide a fond farewell.
- Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
- Assist other employees to ensure proper coverage and prompt guest service.
- Engage guests in conversation regarding their stay, property services, and area attractions/offerings.
- Provide assistance to individuals with disabilities, including assisting visually, hearing, or physically-impaired individuals within guidelines (e.g., escorting them when requested, using words to explain actions, writing directions on paper, moving objects out of the way, or offering access to Braille or TDD phones).

Communication
- Provide assistance to coworkers, ensuring they understand their tasks.
- Speak to guests and co-workers using clear, appropriate and professional language.
- Talk with and listen to other employees to effectively exchange information.
- Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one's voice, using the callers' name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call.
- Discuss work topics, activities, or problems with coworkers, supervisors, or managers discreetly and quietly, avoiding public areas of the property.

QUYỀN LỢI ĐƯỢC HƯỞNG
Competitive salary & Service charge
12 annual leave days per year
05 working days per week - 2 days off per week
To be entitled to the prescribed insurance, including health insurance, social insurance, and unemployment insurance.
13th salary month.
Training and career development by MARRIOTT INTERNATIONAL.
Employee discount rates for Room and F&B at Marriott Hotel.
YÊU CẦU CÔNG VIỆC
Education and Experience
High school diploma/G.E.D. equivalent
Related Work Experience 2 years experience in the Event or related professional area
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