Claims Automation

6 months ago

Hanoi, Vietnam Prudential plc Full time

Claims Automation & System Management Manager

Prudential's purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people's career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

This role is:

- Planning, organize, manage, monitoring and evaluate the different activities how to develop Claims functional.
- Manage working team collaboration with customer centricity mindset for ensuring the quality and operation align with PVA's strategic and maximize to bring exceptional customer experiences.

**Responsibilities**:
1. Strategy & Planning:

- Ensure that deliverables meet business requirements and Claims goals, fulfill end-user requirements, and identify and resolve business issues.
- Review and analyze existing system, process, workflow effectiveness and efficiency, and then develop strategies for improving all of them.
- Contribute claims information and recommendations to strategic plans how to improve the production, productivity, quality and customer experiences.

2. Acquisition & Deployment
- Liaise proactively with suppliers/ vendors and internal stakeholders to address issues in programs. Design communication plan, well prepare user guide for user,
- up and maintenance system performance.

3. Management project
- Build a working together, efficient and responsible environment.
- Help to change project team member's mindset to "Out side in" and customer centricity

Job ID 24050315

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