Assistant Manager, Line1 B

5 days ago


Hanoi, Vietnam Manulife Full time

**_Are you looking for a supportive, collaborative workplace with great teams and inspiring leaders? You’ve come to the right place. We’re looking for ambitious people who share our values and want to make every day better for people around the world. If this sounds like you, and the career below sounds exciting, we’d like to hear from you. _**

**Working Arrangement**

Hybrid

**1. Quality check at Agency office**
- Act as mystery shopper
- Perform regular and ah hoc onsite visit at Agency office for quality check cover areas: compliance issue and operation differences **.**:

- Delivery onsite visit report within required time frame. Proactive in proposed action to enhance sale quality.
- Review sale process/procedure of Sale force at assigned locations following sale procedure, standard and policies.

**2. Call to suspicious customer/ agent**
- Conduct calls to suspicious customer/agent when required to identify abnormal cases.

**3. Cooperate with stakeholder**
- Collaborate with Distribution Line 1A & respective department Head to identify actions to enhance sale quality.
- Follow up with proposed action with respective stakeholders until it is implemented

**4. Others**
- Do other assignments when assigned.

**About John Hancock and Manulife**

**Manulife is an Equal Opportunity Employer


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