Product Specialist Representative

6 months ago

Hanoi, Vietnam Johnson & Johnson Full time

The Product Specialist Representative is responsible for building relationships with key accounts and provides a clinical support majorly in Vietnam. The position will develop business opportunities with the objective of leading the clinical support and migrating Biosense Webster new product for Account-based Business Plans. The role is also responsible for developing long-term positive customer relationships to build customer loyalty and confidence in Biosense Webster as a preferred supplier.

**JOB RESPONSIBILITIES**
- Achieve high levels of customer satisfaction through customer relationships, product support and services.
- Provide a clinical support in Viet Nam majorly focus on 3D mapping procedure.
- Identify development opportunities and increase unit growth, profitability, and market share for target customers.
- Improve the efficiency and effectiveness of customer delivered health care services to patients through in-service education and training where appropriate.
- Support sales, marketing and franchise teams and other Johnson & Johnson Medical business/functional unit members through a cooperative and constructive approach to sales meetings, internal company relationships, account development and the resolution of day-to-day business issues.
- Manage Account information through effective, timely reports and accurate customer records.
- Continuously improve product knowledge and selling related skills to provide improved service to customers which differentiate Biosense Webster from competitors.
- Work closely with the marketing team on new product launch, clinical meetings & training.
- Run Training for the EP Technician.
- Reporting on cases completed.
- To undertake any other duties or responsibilities deemed necessary for the advancement of the Company.

**Qualifications**:

- Bachelor’s degree in Medical Technology or Biomedical Sciences.
- Nurses / EP tech with relevant experience in Electrophysiology.
- Must be willing to work long and irregular hours, including weekends.
- Must be able to work under pressure.
- Strong, demonstrated leadership qualities, driven by a passion to excel in a customer-centric and innovative organization.
- Expericence: Understand the equipment, operation, procedure supporting. Good knowledge in device, heart anatomy, analysis, communication & presentation skills.

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