Collector, Specialised Collection

4 weeks ago

Ho Chi Minh City, Vietnam Standard Chartered Full time

**Job***: Risk

**Primary Location***: Asia-Vietnam-Ho Chi Minh

**Schedule***: Full-time

**Employee Status***: Permanent

**Posting Date***: 16/Mar/2023, 10:19:13 PM

**Unposting Date***: Ongoing

**The Role Responsibilities**
- Responsible for maintaining the professional image of SCB through compliance with the guidelines specified in the, Bank’s Code of Conduct / Collectors’ Code of Conduct.
- Handling daily report of delinquent accounts which have been called or visited to report the result of those activities to Collection Head.
- Responsible for working expeditiously on all accounts assigned and updating collection diaries in the collections tracking reports.
- Accountable for complying with the Bank’s compulsory training curriculum and additional development programs.
- Accountable for ensure and effective chasing customer to obtain the daily, weekly and monthly target.
- Following up the results of all collections activities which have been done to see how it successful.
- Following up customers’ requirement e.g. waiving interest or penalty fee, changing address, etc.
- Monitoring and reporting suspicious money laundering transaction / activities to Country MLPO.
- Having solution to help customers’ problem with obtaining reasonable outcome to the bank.
- Perform call dunning activities to remind delinquency customers of upcoming repayments.
- Sending reminder letters, postcards, facsimile notices, telegram to Line Manager.
- Monitoring and reporting suspicious case of fraud or any sign of risk occur.
- Ongoing self refresher training on Money Laundering Prevention.

**Regulatory and Business Conduct**
- Display exemplary conduct and live by the Group’s Values and Code of Conduct.
- Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
- Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

**Key Measureables**
- Reducing loss rate from delinquent accounts which targeted by Business / Group
- Providing good service to customer by prevention the customer complaints
- Achieving daily and monthly target which is set by Managers
- Living 3 core values of the bank

**Role Special Technical Competencies**
- MS Office

**About Standard Chartered**

We're an international bank, nimble enough to act, big enough for impact. For more than 160 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can't wait to see the talents you can bring us.

Our purpose, to _drive commerce and prosperity through our unique diversity_, together with our brand promise, to be _here for good_ are achieved by how we each live our _valued behaviours_. When you work with us, you'll see how we value difference and advocate inclusion. Together we:

- **Do the right thing** and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
- **Never settle,** continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
- **Be better together,** we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

**In line with our Fair Pay Charter,** we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
- **Core bank funding for retirement savings, medical and life insurance,** with flexible and voluntary benefits available in some locations
- **Time-off** including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with with minimum global standards for annual and public holiday, which is combined to 30 days minimum
- **Flexible working** options based around home and office locations, with flexible working patterns
- **Proactive wellbeing support** through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
- **A continuous learning culture** to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning
- **Being part of an inclusive and values driven organisation,** one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected

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