Collector, Tele-recovery

**Job***: Risk

**Primary Location***: Asia-Vietnam-Ho Chi Minh

**Schedule***: Full-time

**Employee Status***: Permanent

**Posting Date***: 13/Apr/2023, 1:56:16 AM

**Unposting Date***: Ongoing

**Role Responsibilities**
**Strategy**
- Awareness and understanding of the local’s business strategies from CHOC and Manager’s delivered messages;
- Awareness and understanding key targets and priority targets of SCB Vietnam and Credit Collection teams;
**Business**
- Performing call/visit dunning activities to remind charged off customers of repayments.
- Being accountable for ensuring and effectively chasing customers to achieve the daily, weekly and monthly target.
- Proposing to send reminder letters, postcards, facsimile notices, telegram to customers who are unable to be located.
- Handling daily report of charged off accounts which have been called or visited to report the result of those activities to Managers.
- Supporting for delinquency cases from Agencies/ Collection teams (if any) for business & operation purposes;
- Following up the result of recovery activities which have been done to see how it is successful.
- Being responsible for working expeditiously on all accounts assigned and updating collection diaries in the collections tracking reports.
- Following up the results of recovery activities which have been done to see how it successful
- Proposing to Managers and following up customers’ requirement e.g. waiving interest or penalty fee, changing address etc.
- Having solution to help customers’ problem with obtaining reasonable outcome to the bank.

**Processes**
- Supporting operation tasks related to Recovery teams (if any);
- Following crosscheck steps during daily tasks;
**People and Talent**
- Completing all training courses and training activities (included of but not limited to refresher training, AML training, online training)

**Risk Management**
- Monitoring and reporting suspicious cases of fraud or any signs of risk occurred
- Monitoring and reporting suspicious money laundering transactions/activities to Country MLPO
- Handling daily report of charged off accounts which have been called or visited to report the result of those activities to Managers.
- Responsible for maintaining the professional image of SCB through compliance with the guidelines specified in the Bank’s Code of Conduct/Collectors’ Code of Conduct
- Ongoing self-refresher training on Money Laundering Prevention.
- Being accountable for complying with the Bank’s compulsory training curriculum and additional development programs.

**Governance**
- Responsible for maintaining the professional image of SCB through compliance with the guidelines specified in the Bank’s Code of Conduct/Collectors’ Code of Conduct
- Ongoing self-refresher training on Money Laundering Prevention.
- Being accountable for complying with the Bank’s compulsory training curriculum and additional development programs.

**Regulatory & Business Conduct**
- Display exemplary conduct and live by the Group’s Values and Code of Conduct.
- Display exemplary conduct and live by the Group’s Values and Code of Conduct.
- Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
- Lead the team to achieve the outcomes set out in the Bank’s Conduct Principles: Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.
- Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

**Key Stakeholders**
- Internal: Retail/ Credit Operations, Cash Management Operation, Control Assessment & Assurance/ Management Information & Forecast, Client Experiences/ Call Centre, etc.
- External: client & third parties as internal regulation;
**Key measurables**
- Achieving daily/ weekly/monthly target which is set by Managers;
- Increasing % recovery which targeted by Business / Group;
- Providing good service to customer by prevention of the customer complaints;
- Living 3 core values of the bank
- Associate degree or higher;
- Experienced in skip tracing, field visit, tele-collection;
**Role Specific Technical Competencies**
- MS Office (Excel, Word, PPT)
- Communication & Negotiation skillset
- Skip tracing skillset (online, offline)

**About Standard Chartered**

We're an international bank, nimble enough to act, big enough for impact. For more than 160 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on u