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Senior Insurance Specialist

4 months ago

Ho Chi Minh City, Vietnam Standard Chartered Full time

**Job***: Retail Banking

**Primary Location***: Asia-Vietnam-Ho Chi Minh

**Schedule***: Full-time

**Employee Status***: Permanent

**Posting Date***: 19/Jan/2023, 1:05:40 AM

**Unposting Date***: Ongoing

**The Role Responsibilities**

**Insurance Sales and Services**
- Collaborate with RMs or branch sales staff or New Business teams to provide professional insurance planning services and pre-sales information, meet potential customers and answer complex insurance enquires.
- Analyse customers’ financial situation and identify their financial needs recommend relevant products and structure solutions to best suit their needs.
- Provide quality after-sales services to maintain the customer relationship and solicits referral business to expand the customer base.
- Work closely with RMs or branch sales staff or New Business teams to optimize the sales results.
- Maximize business opportunities to achieve predictable sales targets / business goals.
- Coaching RMs for knowledge development. Ensure compliance to operational risk control
- Support sales teams on providing the right products to match customer needs on insurance
- Advise on affluent and hidden affluent client’s insurance needs
- Identify needs (protection, diversification, replacement of income, retirement, education, legacy) of clients along with Priority RM
- Understand client objectives and circumstances in order to ensure advice is up-to-date and relevant to them
- Provide the right products linked with customer needs & close sale on insurance products
- Ensure that any post sales service issues identified are managed appropriately
- Support sales team with insurance requests if required
- Conduct training to sales teams.
- Conduct training to sales teams on product features, sale skills and handle customer objections, market update
- Compliance and live the bank values.
- Comply with the bank policies
- Work with bank values (Do the right thing, never settle, better together)
- Promote the SC brand exemplify the values of the Group in all undertakings, including adherence to the Group Code of Conduct.
- Perform a consistent role model to inspire and build up a high productivity business culture within team
- Assist Team Manager to mentor and enhance knowledge and productivity of junior IS
- Adhere to the highest standards of quality and customer satisfaction
- Achieve sales target and control good sale quality.
- Achieve sales target set for the period
- Control good or excellent sale quality, no mis selling, no complaints from clients

**Regulatory and Business Conduct**
- Display exemplary conduct and live by the Group’s Values and Code of Conduct.
- Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
- Support sales teams of Hanoi Branch (BSSE Team, PCRM Team) or PCA Team, EB Team to achieve the outcomes set out in the Bank’s
- Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
- Broad banking experience
- Deep knowledge of Banca products
- Demonstrated ability in Sales Planning and Delivery
- Strong communication and negotiation skills with the ability to influence outcomes.
- Networking ability to manage interdepartmental deliverables
- Proven ability to independently identify, drive and deliver on opportunities
- Strong inter-personal skills and leadership ability which encourages and promotes enthusiasm and team spirit.

**Role Specific Competencies**
- Strong sales and convincing skills
- Strong presentation skills
- Strong negotiation and objection handling skills
- Excellent written and verbal communication skills
- Strong interpersonal skills with the ability to build and deepen client relationships
- Strong knowledge of insurance and investment markets
- Strong analytical and quantitative skills
- Manage Conduct
- Manage Risk

**About Standard Chartered**

We're an international bank, nimble enough to act, big enough for impact. For more than 160 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together we:

- **Do the right thing** and are assertive, challenge on